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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen

customer interaction solutions  an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer interaction solutions


Marcam Solutions: Shifting its Focus to MES
The envisioned integration with Wonderware's FactorySuite 2000 will allow Protean users to solve shop floor problems with all production data collected and made

customer interaction solutions  Foresight Software to develop customer interaction applications, and it halted development of a client/server version of PRISM to focus on its similar Protean line. Today, Marcam Solutions offers three product suites for process manufacturers: an AS/400 based ERP package called PRISM, an open platform ERP product called Protean, and an EAM product called Avantis, initially released in 1981 by ShawWare. The PRISM and Protean software suites automate tasks such as resource planning, production model Read More...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer interaction solutions  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More...
Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite

customer interaction solutions  create a library of customer interaction records. As a result, customers and client-facing employees can now access and reuse knowledge accumulated over time. Additionally, cc:Discover can be used towards achieving better quality assurance while complying with Health Insurance Portability and Accountability Act (HIPPA) and payment card industry (PCI) regulations.  With built-in compliance and litigation-quality call recording, the combined technology is a value-added solution that resolves Read More...
Performance and Talent Management Solutions
Many companies struggle to adapt to their ever-changing workforce, as employees start the job and then leave for better offers. Competition is fierce—and

customer interaction solutions  strains on quality and customer service, and reduced business flexibility. In response, a new breed of technology has entered the strategic Human Capital Management (HCM) software market. Designed to integrate HR functions and processes to better engage, compensate, manage and train employees, ITM (Integrated Talent Management) solutions ultimately transform HR from a support function into a strategic business group. An ITM solution effectively and formally opens the lines of communication between Read More...
Top Content Management Solutions Compared
Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

customer interaction solutions  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010 Read More...
Merit Solutions
We are extremely fortunate to work with companies around the world who create products and offer services that improve the lives of millions. Our driving

customer interaction solutions  successfully and collaboratively with customers and partners across the world. Read More...
ERP Solutions Checklist for the Mid-Market
The ERP mid-market solutions checklist provides you with a dozen key questions to ask, the answers to which will help you determine the kinds of op...

customer interaction solutions  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
BT Business Solutions
BT Business Solutions manages large-scale projects, providing the design, architecture, development, integration, and operational support of complex technology

customer interaction solutions   Read More...
ITIQ Solutions


customer interaction solutions   Read More...
Astute Solutions
Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and

customer interaction solutions  its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Astute''s customers include industry leaders such as McDonald''s Corporation, Michelin North America, Levi Straus & Co., The Kroger Co., Georgia Pacific, and L''Oreal USA Products, Inc. Astute has strategic relationships with technology leaders such as Avaya (recently spun Read More...
BTM Solutions
BTM Solutions has been supporting manufacturing clients for over 23 years. The company's staff of professional consultants and trainers help the clients through

customer interaction solutions  btm consulting,btm engineering,btm software,btm solutions,solutions btm Read More...
LOGO Business Solutions
LOGO Business Solutions, is the largest independent software company of Turkey. LOGO took a step in business world by developing engineering software for

customer interaction solutions  Financials, HR, MRP, MRPII, Supply Chain Execution,business strategy tools,ERP,information technology business strategy,integrated business analysis,integration application software,integration application solution,logo business solutions Read More...
Glenridge Solutions LLC
Glenridge Solutions specializes exclusively in business intelligence and data warehousing solutions. This includes Sarbanes-Oxley compliance solutions and real

customer interaction solutions   Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

customer interaction solutions  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...

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