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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer list of ibm


IBM Buys What’s Left of Informix
In another sign of consolidation within the database vendor market, IBM has announced that they are acquiring the assets of Informix Software (the database

customer list of ibm  large and exceptionally loyal customer base (100,000 customers worldwide), a pool of highly skilled employees, and perhaps most importantly, a much stronger foothold in the database market on UNIX and Windows NT, complementing their traditionally strong presence in the mainframe and AS/400 worlds. On the positive side, existing Informix customers can now be assured that a financially viable corporation will still provide support for the products, whereas the continued existence of Informix as a going

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer list of ibm

Customer Choices for Achieving Growth


Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

customer list of ibm  for Achieving Growth Savvy Customer Has a Choice Turning towards existing customer bases as a mainstream of revenue can be a gamble. While the odds may be better for the Big Few, (vendors with over 20,000 customers and revenue of at least $1 billion USD), as some will argue, there is still notable risk involved. After all, these market leaders want to introduce a new product or concept that will directly challenge the model that has made them successful so far. There is certainly no guarantee (or even Read More

IBM Announces the Release of DB2 Universal Database Version 7


IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application service providers (ASPs), support for customer relationship management (CRM), and an incubator program for e-business applications to help emerging companies get up and running on the Web.

customer list of ibm  to help them improve customer relationships, make timely decisions and gain competitive insight. Version 7 is available on UNIX, Linux and Windows platforms. It is the first and only database to combine the speed required for Internet searching with the scalability and availability of a relational database. Market Impact New features in the product are designed to fully integrate e-business, business intelligence, and content management. Version 7 includes an integrated, in-memory database that should Read More

More Vendors Bail on Oracle in Favor of IBM


Oracle’s focus on software application markets is impacting its Database business. Recently SAP AG and Siebel Systems, i2 Technologies, Inc., and PeopleSoft have also chosen IBM’s DB2 Universal Database as their preferred database for developing current and future applications, and as their preferred backend database for customer deployment. In addition, IFS AB, one of the top 10 ERP vendors, which was previously Oracle-centric, has announced an agreement with IBM to add DB2 support.

customer list of ibm  of enterprise resource planning, customer relationship management, supply chain management, financials, and many others, is hurting their database sales. Their database sales growth pales in comparison to the growth in their applications areas, and these vendor defections are a strong indicator as to why. (For more information about the SAP/Siebel defections, see Oracle Gets SAP'ed by IBM and Oracle Loses Again .) Oracle will continue to see strong growth in their overall product line, but TEC Read More

Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some


Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We express our view regarding its latest announcements.

customer list of ibm  namely: Customer Interaction Management, Customer Service Management, Sales Management and Marketing Management. We consider this somewhat insufficient. Although these OBM's will provide some help to implementation, Oracle should have focused on vertical industries, like Siebel, and SAP typically do, rather than task specific, horizontal functionality. It is unlikely that for example a discount retailer and a stock market broker require the same CRM functionality and business processes. Last but not Read More

Dynamics GP Case Study: Angie's List


Angie's List, a source for ratings and reviews on contractors and doctors, selected Microsoft Dynamics GP to replace its existing enterprise resource planning (ERP) software. The solution has continued to evolve as the business needs have grown.

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Maximize the Green Efficiency of Multi-Site National Rollouts of Technology


The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions.

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Dell, IBM in $6B Services Deal


Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers.

customer list of ibm  services to Dell corporate customers. The deal marks an expansion of the $16 billion agreement announced in March, 1999. Under that agreement, Dell will purchase key technology components such as data storage disks and computer chips from IBM. IBM will use the March agreement to provide an outlet (other than its own products) for technology it has developed. (Dell is currently the #2 worldwide provider of PCs and IBM is #3.) Market Impact This deal means Dell once again will have a credible service presen Read More

New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative


Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New outcomes await. Determine yours with business intelligence solutions from SAP.

customer list of ibm  big data analytics, predictive analytics, business intelligence solution, BI solution, BI software, SAP business intelligence solutions, SAP HANA, SAP Business Objects, SAP BusinessObjects mobile app, mobile analytics, SAP BusinessObjects business intelligence Read More

State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

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SAP Customer Success Story




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The Many Faces of PLM Part Two: The Future of the PLM Suite


The future of the PLM Suite will include more applications that cover product-related functionality and further expand the benefits available. As the PLM Suite matures, companies will benefit from increased functionality and increased integration between business processes. The ultimate expression of this more mature solution will result in a broad suite of focused, integrated applications that leverage a core of unified, structured product data - the PLM Platform.

customer list of ibm  Chain Management (SCM) and Customer Relationship Management (CRM) suites. In the final analysis, PDM will probably be to PLM the same thing that Sales Force Automation (SFA) was to CRM. SFA is still a core component within the overall suite of CRM products, and it also served as the catalyst that got the market moving. PLM seems to be following the same pattern. Software suites naturally grow as suite providers add new products to their offerings, and specialty vendors with complementary value Read More

The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness


To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals.

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