Home
 > search for

Featured Documents related to »  customer loyalty rewards program


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

customer loyalty rewards program  customer experience management | customer loyalty | customer management | customer management relationship system | customer management software | customer relation management | customer relation management information | customer relations | customer relations management | customer relationship | customer relationship development | customer relationship management | customer relationship management activities | customer relationship management application | customer relationship management applications | Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » customer loyalty rewards program


Why Not Take Candy From Strangers? More Privacy Problems May Make Ad Agencies Nutty
Online advertising network 24/7 has acquired AwardTrack, a newly launched provider of loyalty programs.

customer loyalty rewards program  Not Take Candy From Strangers? More Privacy Problems May Make Ad Agencies Nutty Event Summary AwardTrack had only been offering its services - loyalty programs by which a website can offer incentive points to its users for any behavior from completing a survey to reading an e-mail - for six weeks when ad network 24/7 (NASDAQ: TFSM) made them an offer they couldn't resist. 24/7 now owns AwardTrack after an exchange of stock valued at $75 million. Among AwardTrack's attractions was that it allows surfers Read More...
One Offering to Watch Unfold in 2012: UNIT4 Business Analytics Apps
For me, the third week of December 2011 was a week of revelations of sorts in the realm of enterprise applications. Amid all the IT punditry/buzzword talk

customer loyalty rewards program  Adopter A featured prototype customer was Tollpost Globe AS , a Dutch country-wide distribution network for parcels and groupage (shared freight) services. Over a period of four years, the shipper reportedly went from a loss of US$13 million a year to becoming Europe’s most profitable transportation company, in great part due to UNIT4 Business Analytics . Since the company implemented the analytics in 2003, the solution has helped it save at least $5 million on the bottom line each year. Tollpost report Read More...
Sage Analyst Day 2011: Not your Older Brother’s Sage - Part 3
Part 1 of this series analyzed the transformative events during the last few years at Sage Group, Plc (LSE: SGE) and its Sage North America subsidiary. These

customer loyalty rewards program  (as part of Sage’s customer loyalty program) on what the single largest influence on customers’ purchase was, the results were as follows: Accountant recommendation – 31 percent Reseller recommendation – 25 percent Customer recommendation – 10 percent Used the product/company before – 10 product The Sage product itself – 24 percent The imperative for Sage is to improve existing products in functionality and user experience and grow the Sage footprint within each account. Implicit in this app Read More...
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

customer loyalty rewards program  Maximize Customer Profitability Establishing customer loyalty is only half of the equation. As hinted earlier, organizations also need to maximize the profitability of their existing customers and better capitalize on revenue opportunities. Companies can use market segmentation and data mining capabilities to identify trends and patterns that indicate key selling scenarios based on buying behavior, demographics, or other criteria. Taken to another level, organizations might leverage leading indicators Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer loyalty rewards program  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer loyalty rewards program  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More...
Driving the Change Agenda through a Low Overhead Program Office
You are your Projects! They maintain your corporate vitality. A Program Office can significantly contribute to strategy realization by ensuring that the right

customer loyalty rewards program  program office,business project,IT projects,business strategy,Project Portfolio,project management methods,program office article,Program Office benefit,corporate agenda,Project Management Office,Project Office Role,Program Manager,business agenda,Information Technology Management Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer loyalty rewards program  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

customer loyalty rewards program  also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an example of improper professional conduct I witnessed when dealing with my bank. What’s the story? It all started when my bank decided to change its customer’s debit cards with new ones, which are supposed to protect you against fraud and Read More...
NetSuite Unveils New B2B Customer Center for SuiteCommerce
At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC's P.J. Jakovljevic is there to bring you the

customer loyalty rewards program  Unveils New B2B Customer Center for SuiteCommerce At SuiteWorld 2014, NetSuite CEO Zach Nelson, in the opening keynote, announced the latest release of B2B Customer Center , built on the SuiteCommerce platform. Given that business models are increasingly converging and lines blurring (retail vs. distribution vs. manufacturing, products vs. services, B2B vs. B2C vs. B2B2C, etc.), the idea is to enable business to business (B2B) merchants (distributors, manufacturers, and B2B buyers) to deliver a Read More...
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

customer loyalty rewards program  Customer Returns and RMAs Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is whether standard ERP functionality can be simple, yet robust enough to handle common Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer loyalty rewards program  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer loyalty rewards program  data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Act) to its software development, the company has created a software Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others