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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer loyalty solutions


The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer loyalty solutions  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer loyalty solutions

Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

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Business Process Overview: Warehousing Solutions


Warehousing processes are critical for the success of a distribution business. These processes are highly visible to your customers, and have a direct impact on their opinion of your company. If you cannot get the goods to your customers in the most efficient way, you risk losing their business. Your warehousing and logistics operations must translate into reliability and service.

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Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

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Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

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SLK I.T. Solutions


SLK I.T. Solutions strives to be a leader in the information technology industry, keeping on top of the latest trends and technology. Its founder built his dream by gathering together a strong team of professionals focused on bringing innovative and economical I.T. solutions and support to businesses worldwide. A stronger online presence, enhanced work flow, maximization of man-power, a reliable website, state of the art software tools, on-demand technical support and hardware installation are just some of the services and benefits you can expect from SLK I.T. Solutions. Our diverse approach allows you additional time to focus on managing and growing your business instead of juggling service providers

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Vertical Solutions


Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times. VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Vertical Solutions, Inc. has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI has offices and partners worldwide.  

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Global Shop Solutions One-System ERP Solutions


Global Shop's ERP systems provide functionalities for cost, pricing, and profits; customer relationship management (CRM); financials; inventory and purchasing; quality assurance; scheduling; and shop management. Global Shop customers receive after-sale service and support in a variety of ways, including Global Shop’s highly educated, professional manufacturing and accounting consultants and instructors; new user basic training for one week at Global Shop’s training facility, and additional training as required; on-site consulting at the customer’s plant; virtual training via the Internet, available as subscription virtual training and individual virtual training; classes taught at the annual users’ conference; implementation assistance; documentation manuals; online help; in-house telephone support; Global Shop’s ServiceWeb, which allows posting and tracking of all service calls; and data conversion support.

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Relational Solutions


Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for "quick hit" applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business results quickly and at a fraction of the cost of our competition. It's a time tested, proven methodology that differentiates us from our competition. Our successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more!

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nConcert Solutions, LLC


Building valuable business relationships for more than 25 years, the people of nConcert Solutions have helped their clients meet the challenges of the market place with innovative and cost-conscious solutions. From streamlined financial systems to award-winning web sites, the nConcert team delivers a blend of business savvy, technological prowess, and common sense values designed to exceed client expectations. Like other bodies of knowledge such as legal advice, graphic arts or accounting, nConcert believes smart business people search out the expertise of companies like nConcert to become trusted allies to stay ahead of the market place and their competitors. nConcert delivers technology solutions in the areas of finance, operations, sales and marketing. Our solutions involve the synergistic use of business application software, hardware, subject matter expertise, technical and implementation skills that provide businesses with answers to a specific business problem or set of problems. We deliver those solutions to mid-market enterprises as well as divisions of global enterprises. Regardless of size each client is afforded individualized attention and service. Our mission at nConcert is simple. Work with clients not just for them delivering on time, on budget, quality solutions for their business problems. We win when we both mutually succeed in doing so.

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Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

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