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Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

customer management mac  beginning to see good customer uptake, so we’re devoting a lot of research and development resources to these areas. TEC: Do you have predictive analytics (next best offer, etc.) capabilities, such as those offered by IBM SPSS and Pegasystems / Chordiant , to name a couple? MM: Not in the traditional sense, but what we do have is a very robust decision engine that would allow you to preprogram specific paths based on information the system sees. TEC: Is social media a requirement for your target Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer management mac


Anti-Virus Advisories: Rating Them
The recent ILOVEYOU worm, was the most widely spread virus or worm reported as of yet. With so many anti-virus vendors to choose from, which one should you

customer management mac  vendors, and as the customer bases of the smaller anti-virus companies grow, we expect to see on-going market consolidation. Today's viruses are much more prank oriented than destruction oriented. More often than not, they are an annoyance, and not nearly as destructive as they could be. As anti-virus products become more sophisticated, expect virus writers to become increasingly more clever and more destructive. With proficient coding skills and an unhealthy psychological state, a virus writer can wreck Read More
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

customer management mac  resource planning (ERP) and customer relationship management (CRM), and what’s next in the Dynamics space. Read More
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's

customer management mac  As for the future customer relationship management (CRM) offering, I could quite understand Agresso's initial temptation for leveraging Microsoft Dynamics CRM [ evaluate this product ], whose latest version, formerly code-named Titan has been completed and released to manufacturing in December 2007 . The new version is offered under two product names: Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. Designed with Read More
xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

customer management mac  of the xTuple accounting, customer relationship management (CRM), and ERP suite . xTuple, formerly OpenMFG , gives customers the ability to tailor solutions with multiplatform support for Microsoft Windows, Apple Mac, Linux , and mobile, as well as flexible licensing and pricing options. But the Release 4.0 marks a milestone for the commercial open source ERP vendor. For one, the classic xTuple Desktop client in 4.0 features more than 400 new enhancements—including a new Social Desktop featuring Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

customer management mac  as part of their customer relationship management initiatives have a higher probability of success than those that don’t.”1 1 - Source: “The Case for Knowledge Management in CRM,” Gartner Inc., April 2003 About KNOVA Software KNOVA, a Consona CRM solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the Read More
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

customer management mac  Management Buyer's Guide Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions. Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer management mac  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

customer management mac  and territory milestones, and customer satisfaction. That's to say that these software products enable companies to access applicable transaction data; allocate compensation credit to appropriate employees and business partners; determine relevant compensation measurements, payment amounts and timing; and accurately report on compensation results. Furthermore, additional analytics software allows customers to analyze the effectiveness of their incentive programs, which in turn gives them insights into Read More
PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report
PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a

customer management mac  Windchill 10 for Product Lifecycle Management (PLM) Certification Report PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
Alfanar HR Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft

customer management mac  HR Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft Dynamics AX. This module enables the HR department staff, without any programming capability, to identify, capture, maintain, and adjust employee information required from the application stage through to retirement, in both Arabic and English. See what it does. Read More
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

customer management mac  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

customer management mac  Monitoring and Management: Vendor Evaluation Checklist This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit. Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

customer management mac  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

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