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Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

customer management mac  beginning to see good customer uptake, so we’re devoting a lot of research and development resources to these areas. TEC: Do you have predictive analytics (next best offer, etc.) capabilities, such as those offered by IBM SPSS and Pegasystems / Chordiant , to name a couple? MM: Not in the traditional sense, but what we do have is a very robust decision engine that would allow you to preprogram specific paths based on information the system sees. TEC: Is social media a requirement for your target Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer management mac


xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

customer management mac  of the xTuple accounting, customer relationship management (CRM), and ERP suite . xTuple, formerly OpenMFG , gives customers the ability to tailor solutions with multiplatform support for Microsoft Windows, Apple Mac, Linux , and mobile, as well as flexible licensing and pricing options. But the Release 4.0 marks a milestone for the commercial open source ERP vendor. For one, the classic xTuple Desktop client in 4.0 features more than 400 new enhancements—including a new Social Desktop featuring Read More
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's

customer management mac  As for the future customer relationship management (CRM) offering, I could quite understand Agresso's initial temptation for leveraging Microsoft Dynamics CRM [ evaluate this product ], whose latest version, formerly code-named Titan has been completed and released to manufacturing in December 2007 . The new version is offered under two product names: Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. Designed with Read More
Appian: Pushing the BPM Envelope—Part Two
To further discuss the issues brought up in last week’s post on business process management (BPM) provider Appian, TEC's P.J. Jakovljevic recently spoke to the

customer management mac  (functional gaps, based on customer inquiries and competitive face-offs) in your offering and how do you plan to fill them? MR: Appian is evolving BPM to be largely shaped by emerging mobile, cloud, social, and data management technologies. This is because these technologies allow for the management of different types of knowledge work. In essence, BPM will become less about just process management and more about overall work management.   Appian is a single, comprehensive, and modern BPM platform. Read More
Microsoft Analyst Event Part One: What’s New for Fall 2012
The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where

customer management mac  resource planning (ERP) and customer relationship management (CRM), and what’s next in the Dynamics space. Read More
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

customer management mac  in the software industry, customers can naturally wonder how well the new owners understand software in general and in their particular industry. On the other hand, there have been some acquisitions of WMS providers by related buyers with the idea of creating a platform for enabling the extended supply chain, such as Retalix ' purchase of OMI International , Click Commerce 's acquisition of Optum , or Sterling Commerce 's acquisition of Yantra . The business remains challenging to even the most Read More
How Integrated Facilities Management Software Automates Facilities Management
Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated

customer management mac  Integrated Facilities Management Software Automates Facilities Management Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.” Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

customer management mac  deployment (i.e., in a customer data center or hosted in secure off-site facility), and system management (i.e., either maintained by the customer or Kronos). Thus, since late 2009 (when the cloud offering was made available), Kronos has acquired nearly 600 single-tenant (private) cloud customers (with Applied Materials , Apple, and Nike as high-profile users of Kronos’ cloud services). The vendor expects to see 60 percent growth in its cloud business and 100 percent growth in cloud computing revenue Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

customer management mac  a consultant, vendor, or customer telling you something you don't think is possible, get a second opinion. Just like major surgery, you would never go under the knife until several other doctors have told you it is absolutely necessary. Get as many opinions as you feel comfortable with, but in the end remember you are ultimately responsible for the decision you made, so make it work and don't look back! This is Part Two of a two-part series. Part one described the popular myths of warehouse management Read More
Performance and Compensation Management at the Core of Human Capital Management?
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees

customer management mac  and Compensation Management at the Core of Human Capital Management? While decades have been spent investing in automation technologies for better use of tangible assets, only recently have enterprises begun to invest in optimizing human capital. Tactical and administrative human resources (HR) management is morphing into strategic human capital management (HCM). Part Three of the series Thou Shalt Manage Human Capital Better . Some might argue that HCM revolves around better performance Read More
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

customer management mac  Voyager Solutions for Supply Chain Management (SCM) Certification Report Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

customer management mac  Management and Analysis From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As). For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users Read More
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

customer management mac  Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management. BEGINL Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

customer management mac  Project Workforce Management for PPM for PSA Certification Report Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, Read More

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