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Order Promising: Pre-Condition Your Enterprise for Operational Excellence
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web storefront, your customers expect

customer order processing  business objective and the customer rules, the order promising application proceeds to the next level where a capable-to-promise (CTP) check is performed to identify a feasible production method using unallocated capacity and materials. This query will evaluate material and capacity constrained plans across multiple sites and will drill down through all levels of the manufacturing routing and bill-of-material. Purchased materials can be modeled by using either standard supplier lead-times, or if more Read More
Engineer-to-Order (ETO ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer order processing


Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

customer order processing  repaired item) at the customer site. Variations in Internal Work . Examples of internal work include refurbishing a returned item in order to place it into stock or stripping down the returned item in order to place valuable components into stock. These internal work activities may be modeled with a production order, where the same item number (for the returned item) is defined as a component. Variations in Accounting . There are several categories of accounting variations that relate to the return; the Read More
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

customer order processing  savings while significantly enhancing customer service through accurate, timely order fulfillment. The following diagram illustrates the uninterrupted, optimized, cost-efficient, and customer-centric front-to-back-office process flow that Sage Accpac Extended Enterprise provides. Sage Accpac Extended Enterprise front-to-back-office full process automation:   Conclusion Independent research suggests that customer intelligence gaps still exist after the majority of CRM implementations because the issue of Read More
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

customer order processing  for a variety of customer (fan) service initiatives, from offering on-site seat upgrades to the ability to order food and drinks directly from one’s seat in the stadium. It all adds up to a high-touch customer experience Quinn referred to this combination of event processing and analytics as closing the loop between data in motion and static data. TIBCO provides a number of products that combine to handle big data: not just TIBCO BusinessEvents for complex event processing (CEP), but also ActiveSpaces Read More
Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

customer order processing  Scrap disposition indicates the customer return will be scrapped and credited, and a replacement order will be automatically created by the receipt transaction. You assign the disposition as part of recording arrival; it can be reassigned during an optional inspection step. You identify the replacement item for the RMA line item after completing arrival/inspection. And then you can then receive the customer return against the associated returned order; the receipt automatically generates the replacement Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

customer order processing  Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer order processing  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

customer order processing  , a provider of customer experience management and customer behavior analysis applications. IBM is filling in an important piece of the analytics puzzle by reinforcing its analytics capabilities to the customer service behavior area, an important segment of the business analytics arena. IBM customers can now incorporate into their IBM Analytics product stack an application to discover, analyze, and anticipate customer behavior, giving organizations improved applications to enhance customer care, product b Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

customer order processing  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
Customer Chemistry


customer order processing  Chemistry Read More
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer order processing  Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer order processing  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

customer order processing  Satisfaction Analytics for Market Metrix GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

customer order processing  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More

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