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Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

customer portfolio definition  Management Jobs | Key Customer Portfolio Management | Portfolio Management Team | Application Portfolio Management | Portfolio Risk Management | Project Portfolio Success | Portfolio Management Consultants | Adopting Portfolio Management | Operational Portfolio Management | Universal Portfolio Management | Portfolio Management Technology | PPM Project Portfolio Management | PPM Project Portfolio Management Tools | PPM Project Portfolio Management Software | PPM Project Management | PPM Information Read More...
Product Development and Portfolio Management
The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses...
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Documents related to » customer portfolio definition


Product Lifecycle Management Portfolio
The DS PLM solution suite is embodied in four key brands@CATIA, DELMIA, ENOVIA, and SIMULIA@which form one of the industry@s most comprehensive PLM software

customer portfolio definition  respected quality, and superior customer service, SIMULIA makes realistic simulation an integral business practice that enables engineers and scientists to improve product performance, reduce the number of physical prototypes, and drive innovation. Read More...
Project Portfolio Management for New Product Development: Tracking the Project Cycle from Idea to Launch
Resource allocation and phase-based processes are key features to consider when selecting a project portfolio management solution for new product development

customer portfolio definition  the product, production process, customer acceptance, and financial viability. Stage five is the launch —the complete commercial launch and production of the product. Stage-Gate imposes discipline on the rather chaotic processes typically found in NPD projects. Stage-Gate also clarifies requirements and manages business risk by breaking resource commitments into stages, thus greatly improving the success rate of NPD projects. PPM Vendors for NPD As PPM becomes increasingly important in NPD projects, Read More...
JDA Portfolio: For the Retail Industry Part Four: More JDA Portfolio 2004.1 and Microsoft Alliance
JDA Portfolio 2004.1products have been developed or acquired by JDA in order to present customers with an enterprise offering that might currently be the

customer portfolio definition  Part Three ) Portfolio Customer Management (see Part Three ) Portfolio Revenue Management (see Part Three ) Portfolio Advanced Optimization (see Part Three ) Portfolio Business Intelligence (BI) (see Part Three ) Portfolio Infrastructure (see Part Three ) Portfolio Collaborative Solution (see Part Three ) This is Part Four of a six-part note. Part One presented the event summary. Parts Two through Four detailed the components of JDA Portfolio 2004.1. Part Five will analyze the market impact. Part Six Read More...
Business Engine: Driving Project Portfolio Management for IT Departments in the Enterprise Market
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For organizations seeking flexible

customer portfolio definition  30 percent of its customer base in this vertical market. In terms of horizontal markets, Business Engine focuses primarily on internal IT departments and is making inroads in the new product development market as well. In addition to its core product, it has developed strategic technology partnerships with Microsoft Project and Cognos , leveraging their project management and business intelligence capabilities, respectively. Although a mid-market offering is available, Business Engine's typical clients Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer portfolio definition  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

customer portfolio definition  How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

customer portfolio definition  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor r Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer portfolio definition  of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

customer portfolio definition  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Project Portfolio Management for Internal IT
Project portfolio management (PPM) has become a critical component in the IT business lexicon. It provides structure and consistency to the process associated

customer portfolio definition  Portfolio Management for Internal IT Project portfolio management (PPM) has become a critical component in the IT business lexicon. It provides structure and consistency to the process associated with the planning, prioritization, management, and control of project portfolios. By using PPM, IT departments can align their IT and business strategies and improve performance in project-based work, and enhanced corporate governance. Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer portfolio definition  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

customer portfolio definition  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer portfolio definition  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

customer portfolio definition  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...

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