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Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the

customer procurement  have all of the customer requirements? Have I identified a good set of suppliers? Do the suppliers really understand my needs? Am I asking the right questions? Do I really understand the answers that I am getting? Which factors should drive my decision? Do we have consensus around the decision? Am I getting the best price? Note : This note first appeared in a column by James F. Dowling in Mid - Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer procurement


Federal Procurement Essentials: Sealed Bidding
Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage

customer procurement  enemy (namely, your future customer), is playing. Thus, by doing exactly whatever you are asked—or more exactly, by doing what you are expected to do—you are taking the path of least resistance: that is, the one towards success. This situation improves still more should you pay particular attention to the myriads of special programs giving privileged access to the gold contracting pot to businesses owned by women, minorities, and veterans. Again, all this is written on the Rosetta Stone of federal Read More
Ariba LIVE 2014—Spotlight on Procurement and Predictive
Ariba LIVE 2014 was the 15th annual customer conference by Ariba, an SAP company, and the largest one thus far with 2,200 attendees. The major themes of this

customer procurement  was the 15th annual customer conference (or collaborative commerce summit, if you will) by Ariba , an SAP company, and the largest one thus far with 2,200 attendees. The conference’s mission remains the same: to be a forum for sharing ideas and best practices, networking with peers, and learning how technology and network insights can drive cost savings, efficiency, risk mitigation, and innovation for businesses big and small. The major themes of this year’s conference were: 1) Procurement/sourcing Read More
e-Procurement Is Not Electronic Purchasing
This is the transcript of an Audio Conference on e-procurement conducted by TEC during which brief case studies of how companies have improved inventory turns

customer procurement  Ability, Product Ability and Customer Willingness to Commit Resources. Connection to multiple supplier technology systems through the corporate firewall(s) and with multiple protocols. Catalog Item price and availability update automation. Handling Personalized items such as Jackets, Mugs and Note Pads. Custom Catalog Items such as the Corporate Holiday Season Greeting Card, telephone directories and Sandwiches from the Delis of Choice. Having settled on three finalists, product demonstrations and Read More
Software Evaluation, Selection, and Procurement
The statistics for completing packaged software implementation projects are grim. This article examines how the software evaluation, selection, and procurement

customer procurement  system Lost sales Lowered customer service Supplier cost increases Insufficient due diligence of software vendor (i.e. references, viability, future development, support, etc.) Poor support Lack of future functionality for upgrade, enhancement Increased total cost of ownership The software evaluation and selection process builds the foundation for the entire implementation project. A foundation that includes one or more of these flaws will inevitably crack under the pressure associated with a Read More
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer procurement  of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the means to express Read More
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

customer procurement  costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership Read More
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer procurement  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More
E-procurement: From Brilliant Innovation to Common Cliché
Electronic procurement has moved from a nice idea to a stampede in just a few years. Growing at Internet speed it spawns business models faster than the market

customer procurement  is good for the customer as well, While in the short run - the next nine months or so - there will be a certain degree of angst for anyone planning an E-procurement solution, this should settle down to a richer collection of integrated offerings. It is worth noting that the potential savings from an early implementation of a solution that fits your needs is probably worth more than waiting for a to-be-announced solution to materialize, so long as the company you choose has the vision and resources to Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer procurement  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

customer procurement  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More
E-Procurement Usability: The Good, The Bad and The Ugly
Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies

customer procurement  E-Procurement,SAP,SRM,usability,UI,P2P,catalogs,spend management,adoption,procurement Read More
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

customer procurement  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

customer procurement  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More

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