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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
 

 customer profiling in customer acquisition


Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer profiling in customer acquisition  management point for all customer data, in order to keep data accurate. Initiate Data Profiling Report Pack helps monitor and improve data quality so that organizations can identify and understand the impact of data on business operations within the organization. Initiate Enterprise Integrator provides distributed access to the searching and linking capabilities offered by Initiate Identity Hub. With the integrator, the capabilities of legacy and operational applications can be extended to provide data

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Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo... Get this template

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Start evaluating software now

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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...

Documents related to » customer profiling in customer acquisition

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

customer profiling in customer acquisition  | Customer Profiles | Customer Profiling | Customer Profitability | Customer Relation | Customer Relation Management | Customer Relations | Customer Relations Management | Customer Relationship | Customer Relationship Management | Customer Relationship Management | Customer Relationship Management CRM | Customer Relationship Management CRM Software | Customer Relationship Management Software | Customer Relationship Management Success | Customer Relationship Management System | Customer Relationship Read More

Oracle Buys Carleton Corporation to Enhance Warehouse Offering


"REDWOOD SHORES, Calif., and MINNETONKA, Minn., Nov. 9 /PRNewswire/ -- Oracle Corporation (Nasdaq: ORCL) and Carleton Corporation (Nasdaq: CARL) today announced that the two companies have signed a definitive merger agreement for Oracle to acquire Carleton, an early innovator of data quality and mainframe data extraction software". The offer values Carleton shares at $2.45 a share, which is less than the stock's closing price on Monday of $2.56.

customer profiling in customer acquisition  data extraction software for customer-focused data warehousing applications. The acquisition will be effected through a cash merger pursuant to which holders of Carleton common stock will receive approximately $2.45 per share or $8.7 million in the aggregate. The parties anticipate closing the transaction by the end of February 2000, which is subject to approval by Carleton's stockholders and certain other closing conditions . The offer values Carleton shares at $2.45 a share, which is less than the Read More

Quote-to-order: The Major Players in the Manufacturing Arena


The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive advantage.

customer profiling in customer acquisition  to discover market patterns, customer profiling and product association, and pricing and product discount differentiation based on geography, customer, and volume—all creating opportunities for up-selling and cross-selling. Support for the acquisition and retention of profitable customers through a personalized approach to campaign management and through the blending of inbound and outbound interactions are capabilities that enable organizations to support targeted marketing campaigns and pursue Read More

Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

customer profiling in customer acquisition  which improves business decisions, customer service, and supply chain management. The Issue of Increasing Complexity Corporate data is created and managed by many different business processes (see Figure 4) and in most companies the applications supporting those business processes have been developed over many years. Some involve legacy applications on centralized mainframes, while others employ distributed computing technologies, such as client/server computing, Web-based computing, or Web services. Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

customer profiling in customer acquisition  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More

Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

customer profiling in customer acquisition  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More

New Kronos Acquisition: TimeLink


Kronos Incorporated has announced the acquisition of Time Link International Corporation (founded in 1986). Kronos is trying to expand into some of the verticals that TimeLink was known for servicing—manufacturing, public sector, and services and distribution. TimeLink's workforce management software solutions cover: Time and attendance Workforce scheduling Absence

customer profiling in customer acquisition  to support the acquired customers through a dedicated team of TimeLink employees based in Purchase, NY. Aron Ain, chief executive officer, Kronos is confident that TimeLink customers will be benefiting from the acquisition: We are committed to helping TimeLink customers achieve even greater value in the areas of controlling labor costs, minimizing compliance risk, and improving workforce productivity. Read More

Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

customer profiling in customer acquisition  of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the means to express Read More

Best Practices in Food Traceability: Be Able to Respond to Audits in Just Minutes


Today’s ever-increasing frequency and cost of food and beverage recalls harm not only the companies directly affected, but all processors in the industry. See how leading food processors are turning to innovative software solutions, like Plex Online, to develop a complete food safety management system that enables them to achieve best practices in food and beverage processing quality and a high level of traceability.

customer profiling in customer acquisition  Plex Systems,Plex Online,food processing companies,food safety management,top food processing companies,food safety management system,food safety management systems,food safety management software,food safety management courses,food safety management program,erp business software,saas document management,food and beverage manufacturing,erp implementation failure,food and beverage job descriptions Read More

Blending Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise


This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using separate databases. Rather than using separate transactional and analytical applications built on separate platforms, a single data management environment for both systems of record and systems of decision would yield numerous benefits. These include real-time data analysis and accelerated decision making, and the potential to transform and innovate the business.

customer profiling in customer acquisition  in-memory platform, single in-memory platform, SAP, SAP HANA, transactional processing, analytical processing, real-time data analysis, unified data management platform, OLTP, OLAP, high-speed data management platform, in-memory database, IMDB Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

customer profiling in customer acquisition  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

customer profiling in customer acquisition  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

customer profiling in customer acquisition  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More