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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer questionnaires  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer questionnaires


It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it

customer questionnaires  One Time Report a customer buys a package of task evaluations. The minimum, five, costs $3500 and would typically be used to evaluate two or three different ways of performing some task - such as buying one item or two, or having a different shipping and billing address - and a few comparisons of competing sites. The next level is a Subscription. Starting at $11,000 a subscription provides regular tracking of key tasks for the site over a year. Finally, the Full Service program, starting at $30,000, aug Read More
What Could Process Manufacturers Do Better in PLM?
Part 1 of my recent blog series, Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set, established that the product lifecycle

customer questionnaires  Publishing For a B2B customer or retailer to buy a manufacturer’s product, the manufacturer has to create a customer- or product-specific specification and synchronize  Product Information Management (PIM) -type data with retailer data pools and electronic catalogs. The manufacturer’s salespeople will need product datasheets, and customers will want to search the company’s Web site for product content. Based on the fragmented nature of most PLM implementations and/or limited usage of the PLM Read More
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

customer questionnaires  service delivery, and drive customer satisfaction. For more info on the capabilities of the  previous version, 5.5, see TEC ’s article . IFS Metrix Service Management includes nearly everything that service organizations of all sizes need to profitably serve customers, and is available on premises or in the cloud. Standard functionality covers the entire field service life cycle, from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and par Read More
SYSPRO - Awaiting Positive IMPACT From Its Brand Unification
By further perfecting its mid-market value proposition and by also unifying its corporate and product brands (i.e., often conflicting IMPACT Encore product

customer questionnaires  are happening internally, at customer sites or along the entire value chain. It reportedly scans mission-critical information systems on a 24/7 basis to notify functional areas of the enterprise and supply chain in real-time via Local Area Network (LAN), Wide Area Network (WAN), Internet, Wireless and Fax technology, and to provide real-time event, exception alerts, workflow monitoring and executive summary reporting. Alert messages can be configured in HTML, Text, Rich Text Format (RTF) and XML formats Read More
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

customer questionnaires  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer questionnaires  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
SAP Customer Success Story


customer questionnaires  Customer Success Story Read More
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

customer questionnaires  Customer Relationship Management Solution Aims To Cover all the Bases Company Information Surado Solutions Inc ., founded in 1995, is a privately held company based in Riverside, California (US), and offers a suite of customer relationship management (CRM) solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards departmental delivery. Its goal is to build full-featured, integrated, and multifaceted systems, as well as out-of-the-box solutions. The vendor Read More
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

customer questionnaires  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

customer questionnaires  between simply serving a customer and centering on a customer's specific needs and satisfaction. Students of Your Customers Customer-centric stores are students of their customers, which means that they literally go to school to learn as much as they can about their customers' needs, wishes, dreams, hopes, wants, and desires. Every customer is different. A customer-centric retailer recognizes this fact, and also recognizes that it cannot create a different environment for each individual customer. Read More
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

customer questionnaires  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer questionnaires  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More
Transforming Customer Service with Business Analytics
Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business

customer questionnaires  Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves. Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer questionnaires  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More

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