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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer related kpis


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer related kpis  a consistent and continuous customer dialogue based on real-time information. Source: Infor Resources Related to Five Ways to Positively Impact Customer Retention and Business Operations : Customer Retention (Wikipedia) Business Operations (Wikipedia) Five Ways to Positively Impact Customer Retention and Business Operations Customer Retention is also known as : Customer Relationships , Long-Term Customer Satisfaction , Customer Retention Service , Customer Retention Strategies , Improving Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Intelligent Manufacturing Systems: Beating the Odds, Mightily - Part 3


Part 1 of this blog series explained IQMS’ upbeat posture despite a hostile and depressed environment, while Part 2 analyzed the recent developments of EnterpriseIQ [evaluate this product], the flagship offering of IQMS. This final part will focus on IQMS’ most recent involvement in the user experience (UX) design developments. Joining the “Winning Users’ Hearts and Minds” Fray Like

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Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry


Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.

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Supply Chain Collaboration: The Key to Success in a Global Economy


Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer-centric, demand-driven companies must share knowledge in order to adapt to changing markets, and respond to shorter life cycles. Discover how supply chain management (SCM) solutions can help your company create a truly adaptive and collaborative supply network.

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Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

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Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

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Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

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The Customer Relationship Management Vision: It Starts with Relationships


An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and relationships.

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Serving the Uncompromising Customer


Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.

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Five Steps to Improving Business Performance Through Customer Intimacy


Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.

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Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

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