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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer relation management presentation


Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

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How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

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Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

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Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

customer relation management presentation  sales, a KPI measuring customer satisfaction and repeat sales might be implemented. For a financial institution, it may be important to set KPIs to identify potential risk management issues, such as meeting regulatory requirements or minimizing the potential credit risks of clients. This differs from a manufacturing organization that needs to monitor parts delivered from suppliers, or from a government body that wants to measure and improve employee performance. Setting the right KPI and providing that Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

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Asset Management
Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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Program Management Office: A Term Not Fully Understood
The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and

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