Abstract: The nature of the organized retailing market in India may present challenges for software providers, but the opportunity to tap into and benefit from this market's huge (and growing) potential can yield sizable returns for supply chain management software vendors.

Abstract: As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers.

Abstract: Concur announced a comprehensive release of its eWorkplace portal and the components for purchasing, human relations, and travel and expense management.

Abstract: To achieve the top level of sales success, you need tools that work. First, you need to be able to leverage data to plan for the future. Customer relationship management (CRM) software can provide your company with a way to accurately manage customer relations, allowing all departments across the organization to use the same data. Learn more about how to overcome the challenges of boosting sales with a CRM solution.

Abstract: When it comes to your Web applications, speed is the only metric that matters. After all, Web apps handle the bulk of your critical operations, from inventory and customer relations, to sales and accounting. They’re essential for interacting with your business partners, and without them there’d be no such thing as e-commerce. Read this guide to find out what you can do to accelerate your Web applications to top speed.

Abstract: The requirement that enterprise software vendors deliver a measurable return on investment (ROI) has never been greater than right now. Customers are demanding that ROI analysis be a critical factor in their decisions to acquire new enterprise software. Without a demonstrable return, few customers are willing to invest scarce capital and human resources in new enterprirse software. A more complete analysis of return can be had by looking at the overall payback that enterprise software can offer to a company. Enterprise software payback includes not only quantifiable improvements in bottom and top line functionality, but also more qualitative measures-—such as new business opportunities, improved customer and partner relations, and improved time to market—-that contribute significantly to the success of a company's enterprise software implementation and use.

Abstract: Insights on the evolving policies and socioeconomics of the two largest countries in the world--China and India--and the impact for global business.

Abstract: This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India. However, going to China may also bring opportunities considering the pressure of further cost reduction that North Americans are facing and the booming domestic demands of the Chinese market.

Abstract: Want to know more about distributed agile best practices for software development projects? Find out about the challenges and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover how this large, globally distributed project for a large telecom vendor realized such benefits as better collaboration, higher quality product, and on-time delivery.

Abstract: As one of the largest gear manufacturers in India, Sona Koyo knew that in order to retain its competitive edge, changes to its legacy systems would be required. On average, Sona’s employees were wasting 5 percent of their time redoing paperwork and tracking activities. Since integrating a business process management (BPM) system, Sona’s employees have cut down their tracking time down to zero hours with minimal efforts.

Abstract: As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars.

Abstract: The markets served by Hindustan Lever Limited (HLL), India’s largest consumer goods company, require flexible planning, production, and distribution scenarios on the manufacturing side of operations. In 2000, HLL identified improved supply chain management as a critical business priority. It sought a solution that would increase supplier and distributor responsiveness, reduce inventory buffers, and optimize planning and scheduling.

Abstract: Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

Abstract: Currently, India’s population is approximately 1.0009 billion. The middle class is large and still growing; wages were low, but now are some of the best in various industries; many workers are well educated and speak English; and investors are optimistic and local stocks are up. Despite political turmoil, the country presses on with economic reforms. But for potential investors, there’s still cause for worry—find out why.

Abstract: Economic activity in emerging markets is growing at around 40 percent—as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are competing for people who have numerous options and high expectations. How can your company attract and retain talent in emerging markets in Brazil, Russia, India, and China—offering new employees what they want, while ensuring your bottom line is met? Find out.

Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).

Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.