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Software Functionality Revealed in Detail
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 customer relationship life cycle


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

customer relationship life cycle  Customer Lifecycle Management , Customer Relationship Management software , CRM life cycle , business intelligence life cycle , acquisition life cycle management , infrastructure life cycle , automation life cycle , transaction life cycle management , outsourcing life cycle , revenue cycle management . Table of Contents Executive Summary Introduction Customer Management and Business Process Challenges Fundamentals of Front-to-Back-Office Integration Front-to-Back-Office Data Consistency Holistic Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Improving CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation


Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having—and using—a profitable CRM system that includes a marketing automation solution.

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Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


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A Tectonic Shift in Communications Customer Life Cycle Management


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Customer Relationship Management Strategies Part Two: Creating Your Strategy


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The Key to Achieving Global Customer Visibility


A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

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Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

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Enterprise Mobility in Life Sciences: Responding to Change and Transforming Healthcare Delivery


Life sciences enterprises are undergoing tremendous change on a number of fronts. Healthcare-related organizations involved in the life sciences industry are challenged more than ever with providing and ensuring continuous and effective supply and delivery of services, drugs, and equipment, and improving the quality of patient care. See how mobile technologies can help life sciences companies address today's trends and tomorrow’s challenges.

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Customer Relationship Management (CRM) Software Evaluation Report


This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Turning Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership


Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer experience is currently the prime battleground for advantage, and a company’s competitive edge now depends on delivering a consistent, satisfying customer experience. How do the leaders get it done?

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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