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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management for industrial products ppt


How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

customer relationship management for industrial products ppt  Profitability with Leadership and Customer Relationship Management Software How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. As a pioneer in the CRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management for industrial products ppt

Production Management Research


Primarily due to rapid development of technology in the past thirty years, the market structure throughout the world has changed considerably. Local markets have become accessible to foreign manufacturers, who are able to perform well in their newly established territories in part due to their superior application of technology. In this light, most companies, including small and medium size, have embedded globalization in their expansion strategies, consistently seeking for new markets abroad. Consequently, local manufacturing companies are facing global competition, forcing them to adopt new concepts with respect to people, process and technologies. This document describes these approaches to production planning in detail as well outlines a software solution. The software solution (Production/3) combines both pull and push techniques and enables small to medium size organizations to fully automate their production system while retaining their investment in their legacy enterprise resource planning (ERP) systems.

customer relationship management for industrial products ppt  on due dates of customer orders or desired inventory levels. Therefore this system appears to be better equipped for environments with changing product mix, infrequent orders or custom jobs. In push strategy; production is triggered in the form of raw material release at the beginning of the line. The release rate of raw material is based on due dates of various orders or restocking to desired inventory levels for different products. Once material is released into the system at first machine, it is Read More

TEC's Mid-market ERP-Distribution Buyer’s Guide


Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you need accurate and unbiased information. This comprehensive guide from TEC and SupplyChainBrain provides a state-of-the-market analysis, success stories from your peers, in-depth information on solutions, and a directory of the leading vendors in the field.

customer relationship management for industrial products ppt  of enterprise capabilities, including customer relationship management (CRM) , SRM, financial management, and manufacturing and SCM, as well as advanced features such as business intelligence (BI) , analytics, and warehouse management. Couple that with a service-oriented architecture (SOA) that delivers ease of integration and flexibility, and you've got the infrastructure in place to compete in Today's increasingly global market place. Executing at peak performance requires embedding the supply chain Read More

Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions


The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to expand, blurring the boundaries of core ERP functionality. The three essential factors to consider in ERP versus best-of-breed decisions are functionality, integration, and the ability to upgrade. Find out the questions you need to ask when considering an ERP extension.

customer relationship management for industrial products ppt  amount of planned activity. Customer Relationship Management (CRM) seems also to be on the radar screen of 28% of our respondents. Those participants indicating they had implemented an extension were asked if they had purchased it from their ERP vendor or another solution provider (Figure 2). Supply Chain Management extensions were predominantly purchased from ERP vendors, with the exception of TMS (Transportation Management) which was purchased from pure play or Best of Breed vendors about a third of Read More

Beyond Boundaries: A New Role for Finance in Driving Business Collaboration


The current global economic instability means firms have to quickly adapt to business conditions. This uncertainty may increase companies’ reliance on business alliances to provide as-needed skills, services, and products. To optimize these alliances, finance should enter the discussion as early as possible. Find out where finance’s true value lies when realigning strategic objectives to include business collaboration.

customer relationship management for industrial products ppt  error rates, product quality, customer satisfaction, and process speed. In qualitative issues—such as ease of doing business, improved managerial focus, and corporate or brand reputation—the number drops further. In fact, for qualitative assessments more respondents say they use few, if any, metrics than say they have a rigorous set of metrics. (See Figure 7.) The problem is underscored by the relatively high percentage of companies that evaluate alliance risks only informally. To make sure their Read More

IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report


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Unified Performance Management: The Key to Successful Performance Management


Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.

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What PAS 55 Means for EAM Software Selection


PAS 55 compliance is a priority for asset-intensive companies that must maximize asset value. Learn how enterprise asset management (EAM) software can facilitate the practices in this specification, including the most demanding requirement—asset lifecycle management encompassing all asset stakeholders including contractors, suppliers, engineers as well as internal users.

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Ability 585 for ERP for Manufacturing (SMB) Certification Report


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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report


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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


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ERP for Small and Midsized Companies: Time for a Decision


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