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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
customer relationship management in banking:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
Principal Analyst P.J. Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how
the BPM suite address the diverse needs of its client base. Read more. AuraPortal, a new business process management (BPM)
vendor, offers a solution that creates business process exec (...)
Excerpt related to
customer relationship management in banking:
Principal Analyst PJ Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the
BPM suite address th...
Published:
2011-08-31
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Abstract:
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008
to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of
vendors for delivery capabilities, cost effectiveness, and (...)
Excerpt related to
customer relationship management in banking:
... Source: Wipro Technologies. Document Type: Case Study Description: Credit Suisse, a global banking
and financial services company, embarked on a global HR ...
Published:
2011-08-28
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Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s
unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The
business process management (BPM) vendor started d (...)
Excerpt related to
customer relationship management in banking:
TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s
unique approach to...
Published:
2011-08-02
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Excerpt related to
customer relationship management in banking:
... those that bundle customer relationship management
(CRM) with ... minted Service Experience Management (SEM) category ...
consistently optimized customer service for ...
Published:
2011-06-20
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Abstract:
The South African retail bank Capitec needed to comply with new legislation on lending policies and track learning activities
across bank branches, etc. So, Capitec, with SumTotal® partner LR Learning Solutions, launched a companywide talent management
program dubbed “e-village” based on the SumTota (...)
Excerpt related to
customer relationship management in banking:
Developing a Company-wide Talent Management System to Track and Analyze the Progress of Online Learning.
Source: SumTotal Systems. ...
Published:
2011-05-27
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Abstract:
A man leaves his farm in search of the richest diamond mine in the world only to die penniless when, all along, unknown to
him, his own land was rich with the jewels he longed to find. That’s the fable at the heart of AXA Equitable’s ongoing successful
marketing program called Mining Diamonds. And th (...)
Excerpt related to
customer relationship management in banking:
... And the customer intelligence behind the program? SAS. Read the full story now. Download
<strong>Mining Diamonds, Finding Gold</strong>. Comments: ...
Published:
2011-05-19
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Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the
traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews
various types of cloud configurations and the ramificatio (...)
Excerpt related to
customer relationship management in banking:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional
price tag of ...
Published:
2011-04-21
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Excerpt related to
customer relationship management in banking:
... Filed Under (BI and Performance Management, Industry Observation ...
business intelligence projects for the banking industry ... a purchase, when the customer’s
credit ...
Published:
2011-04-01
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Excerpt related to
customer relationship management in banking:
... new and radical approach to modeling and deploying data management solutions for ...
Illuminate serves a wide range of industries, including banking and health care ...
Published:
2010-12-14
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Abstract:
With $1 billion in assets under management, Hillview Capital Advisors, LLC had to pull data from a dozen different sources
to gain a complete client view. The firm had been relying on a mix of applications that now seemed inadequate for its growing
needs. Learn how a new customer relationship management (...)
Excerpt related to
customer relationship management in banking:
... Learn how a new customer relationship management (CRM)
system helped the firm increase productivity and get instant access to know-your-client information. ...
Published:
2010-11-11
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Excerpt related to
customer relationship management in banking:
... Outlook and their internal customer relationship management
(CRM) system. ... s other program and project management tools that ...
and ERP + paypal and banking for e ...
Published:
2010-10-22
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Excerpt related to
customer relationship management in banking:
... rich in talent management capabilities such as recruitment, performance, and compensation
management). While BIS’s focus is on the banking, financial services ...
Published:
2010-09-21
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Abstract:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's strengths
& challenges. SAP BusinessObjects Planning and Consolidation: Find out about this business process management (BPM) product's
strengths and challenges, and gain analyst insight (...)
Excerpt related to
customer relationship management in banking:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's
strengths & challenges. SAP...
Published:
2010-08-31
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Excerpt related to
customer relationship management in banking:
... tool for doing plan-to-order management in an ... Infor: While we believe
the Microsoft relationship will provide great value to our customer base, it is ...
Published:
2010-08-24
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Abstract:
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies.
To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning
management system (LMS) with a cost-effective (...)
Excerpt related to
customer relationship management in banking:
... To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced
its homegrown learning management system (LMS) with a ...
Published:
2010-08-17
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Excerpt related to
customer relationship management in banking:
... portal, the Project and Banking modules, and ... The Fixed Assets Management
module was delivered to ... as part of customer relationship management
(CRM) capabilities ...
Published:
2010-08-17
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Excerpt related to
customer relationship management in banking:
... visibility control, warehouse management, and transportation management,
as well ... enterprises controlling diversified operations—from banking to manufacturing
...
Published:
2010-07-20
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Excerpt related to
customer relationship management in banking:
... as-a-service (SaaS) model (see Choosing Business Process Management: SaaS BPM ...
The above mentioned data shows that banking, financial, and telecommunication are ...
Published:
2010-03-02
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Abstract:
Get free enterprise resource planning (ERP) expert solutions for small businesses.You'll wonder how you ever managed without
it. If you’re a small business owner considering enterprise resource planning (ERP), you undoubtedly have numerous questions.
Should you choose an on-premise, on-demand, or open-s (...)
Excerpt related to
customer relationship management in banking:
Get free enterprise resource planning (ERP) expert solutions for small businesses.You'll wonder how you ever managed without
it. If you’re a small ...
Published:
2010-03-11