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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
customer relationship management in healthcare:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship management in healthcare:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
customer relationship management in healthcare:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management in healthcare:
... Retail banking; Brokerage; Institutional finance; Insurance. Healthcare, Customer
Relationship Management CRM RFP Template. Insurers; Hospitals. ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management in healthcare:
Customer Relationship Management (CRM) Software Evaluation Report. ...
Sales Force Automation , Customer Relationship Management (CRM) Software
Evaluation Report. ...
Published:
-
Abstract:
Like many health care providers, Wisconsin (US)-based Aurora faces pressures to improve care quality, while monitoring its
bottom line. Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized
service management call center to facilitate service request (...)
Excerpt related to
customer relationship management in healthcare:
Healthy Savings for Aurora Healthcare: Capital Asset Lifecycle Management. Source: St. Croix
Systems, Corporation. Document Type: Case ...
Published:
2010-03-11
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer relationship management in healthcare:
... Related Topics: Customer Relationship Management (CRM),
Channel ... software, elearning management, elearning, retail, healthcare,
associations, government ...
Published:
2011-03-01
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Abstract:
The healthcare system does not adequately provide and support proactive collaboration and communication while the patient
is outside the healthcare system. Current technology (e.g., health information exchange and electronic health records) doesn’t
facilitate the required level of collaboration beyond (...)
Excerpt related to
customer relationship management in healthcare:
The Accountable Care Organization Enabled by Collaborative E-Care Management. Source: SAP. Document Type:
White Paper Description: The healthcare system does not ...
Published:
2010-12-23
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Abstract:
"EMERYVILLE, Calif., Nov. 1 /PRNewswire/ -- Sybase«, Inc. (Nasdaq: SYBS) today announced a comprehensive, multi-year licensing,
technology and service agreement with MicroStrategy Incorporated (Nasdaq: MSTR). The alliance offers customers MicroStrategy's
Intelligent E-Business software coupled with cust (...)
Excerpt related to
customer relationship management in healthcare:
"EMERYVILLE, Calif., Nov. 1 /PRNewswire/ -- Sybase«, Inc. (Nasdaq: SYBS) today announced a comprehensive, multi-year
licensing, technology and ser...
Published:
1999-11-10
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Abstract:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and
business expansion. (...)
Excerpt related to
customer relationship management in healthcare:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the ...
Published:
2004-02-05
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Abstract:
Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech,
provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution
that allows its clients to make better-informed decisions lea (...)
Excerpt related to
customer relationship management in healthcare:
Case Study: PH Tech. Source: Strategy Companion. Document Type: Case Study Description: Providing accurate and timely analytical
information ...
Published:
2010-03-11
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Abstract:
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a
9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping
systems, with a solution that helped enhance payroll a (...)
Excerpt related to
customer relationship management in healthcare:
... Source: Infor. Document Type: Case Study Description: London Health Sciences Centre (LHSC) needed a workforce
management solution that could accommodate the ...
Published:
2010-03-11
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Excerpt related to
customer relationship management in healthcare:
... In fact, Pega is also regarded as a customer relationship management
(CRM) provider. ... specific software for the financial services, healthcare, insurance,
and ...
Published:
2009-06-19
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Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
customer relationship management in healthcare:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
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Excerpt related to
customer relationship management in healthcare:
... General WFM and talent management software tools can ... their focus
to their respective healthcare businesses ... might be with clienteling (customer
history analytics ...
Published:
2012-02-02
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Abstract:
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering
that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than
as individual enterprises, each relying on the ot (...)
Excerpt related to
customer relationship management in healthcare:
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value. Source: SAP. Document Type:
White Paper Description ...
Published:
2012-01-27
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Abstract:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development. (...)
Excerpt related to
customer relationship management in healthcare:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this throu...
Published:
2006-02-03
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Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
customer relationship management in healthcare:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management in healthcare:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Excerpt related to
customer relationship management in healthcare:
... Enterprise Resource Planning (ERP), Customer Relationship Management
(CRM), Manufacturing ... the Lawson Performance Management for Healthcare
solution (which ...
Published:
2008-03-11