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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

customer relationship management in telecom industry  purchased its billing or customer relationship management (CRM) system, including software management, checking and testing, and carrying out the changes necessary to prepare the operator's system to go live. The vendor plans to continue expanding consultancy and integration services, and develop them for integrated customer management. At present, all users have several accounts with the same operator, such as a cable television account, a fixed-line telephone account, a cell phone account, and so on. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management in telecom industry


Selecting ERP for Oil and Gas Industry Contractors and Vendors
Suppliers to the oil and gas industry are under more pressure than ever before to increase quality, collaborate closely with the customer, and take on more

customer relationship management in telecom industry  lifecycle management (PLM) ; customer relationship management (CRM) ; and corporate performance management (CPM) capabilities. IFS has over 500,000 users across seven key vertical sectors: aerospace & defense, automotive, high-tech, industrial manufacturing, process industries, construction & facilities management, and utilities & telecom. IFS also provides a cross-industry solution for Retail & Wholesale Distribution. More details can be found at www.ifsworld.com . For further information e-mail Read More...
IT Vendor Management in Hard Economic Times
During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and

customer relationship management in telecom industry  of engagement quality or customer satisfaction. Companies need to take an honest look at their internal operations and focus on their core business. Many firms may be able reduce cost by outsourcing particular activities that are not critical to their core business nor do they retain the internal expertise in order to be efficient in particular areas. Vendor Management is a process that allows you to build a relationship with your suppliers and service providers that will strengthen both businesses. Read More...
TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012
SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing“Canadian company Cadman Power Equipment Ltd.,

customer relationship management in telecom industry  Software Inc. announces a customer relationship management (CRM) solution for cleaning, maintenance, and janitorial companies, enabling a company to better manage leads, opportunities, and customers while navigating the industry’s complex operational challenges. Soffront’s solution comes after ‘extensive market research among business owners in the cleaning industry,’ said Manu Das, president and founder. The solution is built to address the unique challenges of the cleaning industry.” — Ted Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

customer relationship management in telecom industry  public provider of enterprise customer relationship management (CRM) solutions, KNOVA Software Inc. (recently rebranded as the Consona Knowledge Management product line), a formerly public knowledge management (KM) company, and the enterprise software assets of SupportSoft Inc. , including a variety of customer support automation applications. On the ERP side of the house, primary assets include Made2Manage Systems Inc. and Intuitive Manufacturing Software Inc. , both providers of ERP for small and Read More...
Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

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The Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output
Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with

customer relationship management in telecom industry  enterprise asset management, maintenance management, lean asset management, maintenance management interoperability Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

customer relationship management in telecom industry   Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer relationship management in telecom industry  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Strengthening Governance, Risk and Compliance in the Banking Industry
Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing

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Project and Process Management
Project portfolio management (PPM) is a business practice that helps organizations align their portfolios of projects with their business strategies. PPM

customer relationship management in telecom industry  view that involves employees, customers, partners, applications, and databases. Read More...
Top Content Management Solutions Compared
Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

customer relationship management in telecom industry  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010 Read More...
Transportation Management System
Manhattan Associates' Transportation Management solutions provide users with the ability to automate a transportation network@whether inbound or outbound, or

customer relationship management in telecom industry  transport logistics,software for transportation,rfid transportation,transportation software solutions,transport software,logistics and supply chain,logistics planning software,trucking software,trucking dispatch software,logistics software,trucking logistics Read More...
Dell KACE Remote Management with Intel vPro Technology
With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE

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Talent Management
Talent management@solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from

customer relationship management in telecom industry   Read More...

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