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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management iseries


Transportation Management and the Adaptive Supply Chain Network
To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These

customer relationship management iseries  below, must be considered. Customer Delivery Requirements Customers place many constraints that must be considered when developing a solid network-routing plan. These include delivery appointments, equipment requirements, managing large orders and small parcels, special equipment such as multicompartment trucks, special handling requirements, and ship-with orders. Product Availability Understanding when and where the product will be available in an inventory-strained environment is one of the most

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Geac Hopes To See System21 Shine Again Like 'Aurora'


By stabilizing its financial situation and by focusing on customer service beyond reproach and on its major product’s collaborative enhancements, in part through acquisitions, Geac hopes to overcome a lingering general feeling that it had passed up an opportunity to be a top-notch applications vendor.

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PeopleSoft Revamps World for Its Mid-Market "Express" Conquest Part Three: Strengths


PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), enterprise portals, business intelligence (BI), and supplier relationship management (SRM) functionality provide a wide scope of features, and very few smaller vendors can provide tightly integrated applications of this magnitude under one umbrella.

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New Approaches to Software Pricing


Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up?

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Is SSA GT Betting Infini(um)tely On Acquisitions?


What are the prospects for SSA GT’s mostly iSeries-based empire in the making, now that the revived ERP vendor has recently acquired three former competitors with their plethora of application products, and that it does not seem to be nearing the satiation point yet?

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

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Oracle Enterprise Asset Management


Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and skilled personnel as well as match these resources to asset maintenance demands.

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Talent Management Best Practices in 2010


Download your copy of the Aberdeen report Cracking the Code for Talent Management.

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Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

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Portfolio Management


Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.

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