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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management mincom ellipse erp


The Total EAM Vision Strategic Advantages in Asset Management
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies. Particularly in the areas of

customer relationship management mincom ellipse erp  example: Addition of CRM (Customer / Client Relationship Management) Addition of SCM (Supply Chain Management) While these two system functionalities are important parts of managing enterprises., they are not vital parts of asset focussed industries. In fact the use of these systems, functions, in lieu of basic EAM functionalities, can substantially reduce benefits from the overall asset-centric solution. (Note: Basic CRM is considered to be a part of EAM) An EAM provides a means of generating strategic

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Beyond Traditional ERP: ERP Features and Functions for Engineer-to-order Manufacturers


Due to the complexity of engineer-to-order (ETO manufacturing, companies must move beyond the features typically offered by a traditional enterprise resource planning (ERP) implementation. Learn about the specific ERP features and functions that help ETO manufacturers reduce costs, shorten cycle times, and improve ordering while maintaining high quality, and discover the key steps to enhance an ETO ERP implementation.

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ERP: Justifying the Cost


Many benefits accrue from deploying an enterprise resource planning (ERP) system. Many of these are tangible or quantifiable in nature; you can calculate the savings immediately. However, other benefits may not be quantified so easily, but they are also important. This whitepaper looks at both tangible and intangible benefits of deploying an ERP solution and attempts to give you good justification for the costs involved.

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Epicor ERP (v. 9.05): ERP for SMB Certification Report


Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for small to medium businesses (SMBs) in TEC's ERP Evaluation Center. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Path to ERP for Small Businesses, Part 2: Evaluation of ERP Software


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Don’t Forget to Factor In Mobile ERP When Selecting a New ERP System


A 2011 study of mid-market manufacturers sought to understand the nature of demand for mobile access to enterprise resource planning (ERP) and other enterprise software. This study surveyed over 200 executives, all of whom reported involvement in software selection at manufacturing companies with more than $100 million (USD) in revenue. Read this article to learn about the current state of mobile ERP for mid-market manufacturers.

customer relationship management mincom ellipse erp  works with IFS’ leading customers to leverage SOA for state-of-the-art ERP. Read More

Sage 300 ERP 6.0 Certification Report (ERP for Distribution)


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customer relationship management mincom ellipse erp  help pinpoint problem areas. Customer invoices can be based on actual shipments (without duplicate data entry), which helps speed invoice processing. Payables can use purchase order and receipt data for three way matching with supplier invoices. As manufacturing transactions are recorded, the financial equivalents are automatically generated for updating the general ledger. This provides a complete audit trail from account totals to source documents, ensures accurate and up to date financial information, Read More

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Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

customer relationship management mincom ellipse erp  covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management. Read More

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Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they’re a problem.” TEC Analyst Jorge García says “No they’re not.” Managing Editor David Clark attempts to moderate (just a wee bit too late).

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