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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management of dominos


Learn How to Set Up and Run a Project Management Office
Many companies are finding they must build project management capabilities in order to meet business challenges in the future. They also understand that project

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How to Achieve a Great--and Profitable--Customer Experience


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Constraints Management Systems Inc.


Constraints Management Systems Inc. (CMS) is a Management & Technology Consulting firm that helps clients, with complex supply chains and stringent production requirements - improve on-time delivery and product availability, - increase production capacity - reduce inventory Our solutions are enabled through our Manufacturing and Inventory Management Software, CMS RoadRunner.

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


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Talent Management Technology Strategies for the Retail Industry in 2010


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SAP Remains One Of The Market’s Beacons Of Hope


On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the US and expected cascading economic slowdown from the US to other markets, may feel like a cutthroat competition, a loss of market share and the fact that not all troubles have been overcome.

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Performance transforms labor-intensive and fragmented performance management processes into a centralized and streamlined activity that delivers benefits for everyone. Make employee performance management simpler and more satisfying for everyone with this powerful online performance planning and appraisal module.

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