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Documents related to » Customer Relationship Management Open Source


N-Tier Demand Management
The classic bull-whip effect means that the further a supplier is removed from the end consumer, the worse are the fluctuations in demand that they see. This has led many to recommend an n-tier approach to demand management, where everyone gets visibility to the end-customer demand at the same time. In practice, very few companies have been able to actually realize this vision. There are some practical approaches that a few leading suppliers deep in the supply chain are have taken to successfully mitigate the bull-whip effect.

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: 1—Multiple channels for single customer In an n-tier supply chain, demand to the supplier from a single customer, such as an OEM, may travel through multiple channels (see figure 1). It is up to suppliers to aggregate expected demand for each major [] customer regardless of the channel that it flows through. This requires understanding the total market size, demand elasticity, and share for each customer (see section below Forecasting Your Customer s Demand ). In addition, many suppliers fail to
12/23/2004

IFS Wins in Field Service Management » The TEC Blog
Management Filed Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   While it may not be surprising that IFS has  lately had a streak  of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is critical to successful channel management?

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: must start from the customer and work back to ensure a positive customer experience. Simply put, this means that when you are designing processes and policies, ensure that all are validated or tested from the customer experience perspective. A value-based approach related to measuring and inducing partners in the channel is an emerging best practice. Meaning that, in order to determine how a partner is performing, other aspects beyond just sheer sales volume or revenue are considered. Such as quality
12/23/2005

Astute Social Relationship Management » The TEC Blog
Management Filed Under ( Customer Relationship Matters , Industry Observation ) by Gabriel Gheorghiu  ( see bio )   Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: Astute, CRM, customer behavior, engagement, facebook, feedback, influencer analysis, monitoring, natural language processing, NLP, Product Development, relationship management, SCRM, social, social analytics, social data, social media, srm, technology, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-10-2011

Asset Data for Accurate Lifecycle Management
Among the areas where modern enterprise asset management (EAM) systems provide substantial benefits is the driving out of inefficiencies in business processes. This is why the development of effective maintenance policies is generally the foremost consideration for modern asset managers.

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: EAM, enterprise asset management, asset data, RCM, reliability-centered maintenance, CMMS, predictive maintenance, preventive maintenance, detective maintenance, run-to-failure, maintenance performance measurement.
8/24/2006

A Suggested Workflow to Complement Issue Management Systems » The TEC Blog
Systems Filed Under ( Customer Relationship Matters ) by Raluca Druta  ( see bio )   When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky manual methods gracefully automated. As a result, information and knowledge would be diligently arranged in databases and easily searched, found, and accessed. Let’s imagine, for instance, a customer relationship management (CRM) system and further look at its issue

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: CRM workflow, customer relationship management, issue management system, issue management workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-10-2012

Eccentex and Virtusa Team Up for Cloud Case Management » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127)

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: adaptive case management, appbase, BPM, case management, Cloud, dcm, dynamic case management, eccentex, industry watch, knowledge worker, Mobile, paas, SaaS, virtusa, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

Role of the CFO in Enterprise Performance Management
The white paper enterprise performance management: financial excellence and beyond explores the business realities driving this evolution, and show...

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009
7/23/2009

American Car Makers and Bad Management » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Informatio

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: american, automobile, bail out, credit squeeze, Detroit, Pensions, quality, UAW, value engineering, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-01-2009

Kronos Offers Cloud Workforce Management for the Little Guy » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Informatio

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: Cloud, HCM, hr, industry watch, kronos, kronos workforce central, Kronos Workforce Ready, KronosWorks 2012, SaaS, wfm, workforce management solutions, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-11-2012

SAP Highlights Supply Chain Management Tools
At last week's eBusiness Conference & Expo, SAP AG updated attendees on its supply chain management application, Advanced Planner and Optimizer (APO).

CUSTOMER RELATIONSHIP MANAGEMENT OPEN SOURCE: supply networks to facilitate customer service and order fulfillment. Available supply chain management modules include collaborative planning, forecasting and replenishment (CPFR), Internet-enabled vendor-managed inventory, ATP and shipment tendering. SAP has extended its pilot customer base to more than 350 installations in multiple industries worldwide. Market Impact SAP is working hard to win acceptance for APO amid the multitude of other supply chain offerings flooding the market. The number one ERP
12/22/1999


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