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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management plm:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Excerpt related to
customer relationship management plm:
... As for the future customer relationship management
(CRM) offering, I could quite understand Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
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Abstract:
Because product lifecycle management (PLM) offers a host of benefits to manufacturers, it has become one of the fastest growing
categories of enterprise applications. But a PLM system needs to work hand-in-hand with an enterprise resource planning system,
so how can an organization integrate these two e (...)
Excerpt related to
customer relationship management plm:
Because product lifecycle management (PLM) offers a host of benefits to manufacturers, it has become one of the fastest growing
categories of ente...
Published:
2008-09-05
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Abstract:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off. (...)
Excerpt related to
customer relationship management plm:
Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to
deploy, but software pr...
Published:
2006-03-06
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer relationship management plm:
... from most of the current PLM solutions, however ... processes and product
data management (PDM), there ... as a part of Customer Relationship
Management (CRM), although ...
Published:
2003-06-11
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management plm:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management plm:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management plm:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management plm:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management plm:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
The former die-hard IBM AS/400-based enterprise resource planning (ERP) supplier to mid-market manufacturing companies, MAPICS,
seems to have found its soul after the recent acquisition of its former competitor Frontstep and Frontstep's extended-ERP
product line on a Microsoft .NET-based technology platf (...)
Excerpt related to
customer relationship management plm:
... Product Lifecycle Management (PLM) solution, from its longstanding
partner—Ceimis Enterprises of Laguna Hills, California (US). ...
Published:
2004-07-20
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management plm:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer relationship management plm:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management plm:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
customer relationship management plm:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
-
Excerpt related to
customer relationship management plm:
... the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner
Customer Relationship Management (CRM) Summit in September in Scottsdale
...
Published:
2010-02-10
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management plm:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either "hunting"
or being "hunted". (...)
Excerpt related to
customer relationship management plm:
... management, supply chain management, ERP, and customer
relationship management to improve ... an executive for software companies
specializing in PLM and process ...
Published:
2004-07-21
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Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
customer relationship management plm:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development. (...)
Excerpt related to
customer relationship management plm:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this throu...
Published:
2006-02-03