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The Blessing and Curse of Global Sourcing and Supplier Management
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden challenges and eliminating potential

customer relationship management south africa  achieved by satisfying unmet customer needs or by allowing changing price premiums for the higher value products delivered to the marketplace, all trading partners sharing their knowledge about the market and consumers is necessary for a successful demand enhancement strategy. For example, retailers are often better able to gauge the preferences of consumers because of their close contact with them, whereas manufacturers and suppliers might have a broader perspective thanks to the multiple markets they Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management south africa


PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

customer relationship management south africa  using contracts Accommodating the Customer PROACTIS’s suite of procure-to-pay solutions goes well beyond the basic purchasing capabilities of financial/accounting and  enterprise resource planning (ERP)  suites by adding flexible  workflows . It also provides a means for accessing sources of content and providing functionality to manage uninterrupted lines of supply while ensuring compliance. This rich functionality has been designed to be sympathetic to both the business requirements and the IT Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

customer relationship management south africa  process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics CRM (see recent TEC article ) and salesforce.com (see recent TEC blog post ) have lately Read More...
TradeStone Software Presents Bamboo Rose
TradeStone’s merchandise lifecycle management (MLM) platform unifies the design, sourcing, ordering, and delivery of private-label and branded goods, allowing

customer relationship management south africa  from executive management.  More customer testimonials can be found on TradeStone’s YouTube channel . Changing Competitive Landscape Once fierce competitors, former Eqos (now part of Trace One ) and Arigo (former Rockport Trading Systems , and Sue Welch’s former venture) are no longer relevant. Their strength remains in the sourcing and order management space, but they are on older technologies (not service-oriented architecture [SOA]–enabled) and have a narrower functional footprint. Another Read More...
Acumatica Declares 2013 a Record Year, Looks to Similar 2014
Acumatica, a fast-growing provider of customizable, cloud-based ERP applications for small to medium businesses (SMBs), recently announced a record year for new

customer relationship management south africa  offering financial management, distribution, customer relationship management (CRM), and project accounting suites. The vendor recently announced a record year for new customer deals, increased revenue (a whopping 350 percent year-over-year revenue growth), and plans for its 2014 Partner Summit .   Headquartered in Kirkland, Washington, Acumatica maintains direct offices in Washington, D.C., Moscow, and Singapore, with affiliate offices in Indonesia and Mexico. Spurring the company’s worldwide growth Read More...
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

customer relationship management south africa  product lifecycle management,portfolio management,product lifecycle management software,project portfolio management,portfolio management software,project portfolio management software,investment portfolio management,plm product lifecycle management,it portfolio management,product lifecycle management solutions,stock portfolio management software,product lifecycle management plm,investment portfolio management software,product lifecycle management tools,portfolio management tools Read More...
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

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Facilitating Compliance and Intelligent Information Management with Effective Database Management
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit

customer relationship management south africa   Read More...
Alfanar HR Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft

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Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

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Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

customer relationship management south africa  resource planning (ERP) and customer relationship management (CRM). This is being accomplished by introducing market standards such as Java Specification Requests (JSP) 168, a portlet specification for application program interfaces (API), and 170, a content repository API. Vendors that focus on full suites include EMC/Documentum , FileNet , IBM , and Interwoven . Segmenting the Current Content Management Market There is a wide variety of vendors in the market that have content management (CM) solutions. Read More...
Program Management Office: A Term Not Fully Understood
The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and

customer relationship management south africa  programme management,effective program management,project management,enterprise program management,program management methods,program management process,it program management,program management plan Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

customer relationship management south africa  resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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