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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management tutorials


Supply Chain Management 101
I covered the basics of ERP previously, and thought I'd move on to supply chain management (SCM), which we're also featuring in tomorrow's TEC Newsletter (go to

customer relationship management tutorials  the quality of your customer service 3. Decrease stock-outs 4. Reduce your inventory carrying costs 5. Reduce your operating costs—corporate-wide 6. Create supply chain visibility among your trading partners 7. Respond quickly to changing market conditions—and adjust accordingly Want to learn more about SCM applications and how to select the right one for your organization? Visit our SCM Evaluation Center , where you'll get the skinny on demand management, supplier relationship management (SRM),

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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