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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer relationship management white papers:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
customer relationship management white papers:
... The Business Case for Customer Relationship Management</strong>.
Comments: ... Most popular white papers downloaded by users who have read
the above white paper. ...
Published:
2010-03-11
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Abstract:
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship
management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In
part two of a two-part series, learn about best practi (...)
Excerpt related to
customer relationship management white papers:
... Most customer relationship management (CRM) projects
focus on customer ... Download <strong>Customer Experience Management:
Accelerating Business ...
Published:
2010-03-11
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Abstract:
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success (...)
Excerpt related to
customer relationship management white papers:
... Download <strong>Momentum Webcast: Customer Relationship Management:
Secrets to CRM Success</strong>. Comments: ... Most popular white papers
downloaded by users ...
Published:
2010-03-11
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management white papers:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
customer relationship management white papers:
... Most popular white papers downloaded by users who have read the above
white paper. Get the above white paper and download these additional white
papers too! ...
Published:
2011-08-02
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Abstract:
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems
and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital.
There are in fact four steps to improving loyalty and re (...)
Excerpt related to
customer relationship management white papers:
... are devoted to loyalty, their management systems and ... Loyalty Connection:
Secrets To Customer Retention And ... Most popular white papers
downloaded by users who ...
Published:
2010-03-11
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Excerpt related to
customer relationship management white papers:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project
... Supply Chain Logistics (126); Talent Management Matters (29); TechnoBabble ...
White Papers. ...
Published:
2011-11-22
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Abstract:
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business
processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating
yet another complex system needing vast technic (...)
Excerpt related to
customer relationship management white papers:
... CDI, unlike customer relationship management (CRM),
can deliver a ... the Foundation for Customer Data Integration ... Most
popular white papers downloaded by users who ...
Published:
2010-03-11
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Abstract:
Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed
an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and
custom tools its account managers were using. Learn how (...)
Excerpt related to
customer relationship management white papers:
... Download <strong>Partner Relationship Management Solution Reduces
Costs and Increases Productivity</strong>. Comments: ... Most popular white papers
downloaded by ...
Published:
2010-03-11
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Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
customer relationship management white papers:
... implementation of a master data management (MDM) solution ... Key to
Achieving Global Customer Visibility</strong>. ... Most popular white
papers downloaded by users who ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
customer relationship management white papers:
... White Paper Description: Customer relationship management
(CRM) solutions ... with other sales management solutions, it has ... Most
popular white papers downloaded by ...
Published:
2010-03-11
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship management white papers:
... Learn how the company’s new customer relationship management
(CRM) solution helped Wilson ... Most popular white papers downloaded by
users who have read the ...
Published:
2010-09-01
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Abstract:
IT management and governance systems have entered the mainstream, joining enterprise resource planning, customer relationship
management, human resources, and e-mail as part of the standard enterprise applications landscape. This has led to fundamental
changes for leading chief information officers: thei (...)
Excerpt related to
customer relationship management white papers:
... enterprise resource planning, customer relationship management,
human resources ... Why Now: IT Management and Governance ... Most popular
white papers downloaded by ...
Published:
2010-03-11
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Excerpt related to
customer relationship management white papers:
... As for the future customer relationship management
(CRM) offering, I could quite understand Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
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Abstract:
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t
know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another
for marketing, and a third for operations. Developi (...)
Excerpt related to
customer relationship management white papers:
... by far the best way to increase customer satisfaction. Download <strong>The Payoffs
of a Single View</strong>. Comments: ... Most popular white papers
downloaded by ...
Published:
2010-03-11
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Excerpt related to
customer relationship management white papers:
... There are vendors who offer a special kind of customer relationship
management (CRM), called CRM for manufacturing. Some of them ...
Published:
2009-07-06
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Abstract:
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management.
Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll
have to go that extra mile. To better measure c (...)
Excerpt related to
customer relationship management white papers:
... companies must make loyalty management an integral ... Measure What
Matters and Create Customer Advocates</strong ... Most popular white
papers downloaded by users who ...
Published:
2010-03-11
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Excerpt related to
customer relationship management white papers:
... I wanted to know how Astute SRM works and what makes it different from other social customer
relationship management (CRM) solutions, so I booked a briefing ...
Published:
2011-10-24
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Excerpt related to
customer relationship management white papers:
... I also wondered about the function of white papers: aren’t they meant
... lead into a description of a well-rounded customer relationship management
(CRM) suite ...
Published:
2007-10-16