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Abstract:
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear
Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved
interaction has helped SAP realize greater value from (...)
Excerpt related to
customer relationship related study:
... Source: SAP. Document Type: Case Study Description: By upgrading to the latest release
of the SAP customer relationship management (CRM) application as part of ...
Published:
2010-09-02
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Abstract:
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship
management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global
solution helped SAP AG achieve effective collab (...)
Excerpt related to
customer relationship related study:
... Case Study Description: To achieve global transparency of all customer
relationships, SAP AG upgraded to the latest release of the SAP customer relationship ...
Published:
2010-09-02
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Abstract:
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales
automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities.
But when the company implemented an e-customer relati (...)
Excerpt related to
customer relationship related study:
... relationship (e-CRM) solution, its users gained mobile access to valuable customer
information. Learn about the other benefits. Download <strong>Case Study: ...
Published:
2010-03-11
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship related study:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship related study:
... how the company’s new customer relationship management (CRM) solution
helped Wilson ensure its customers’ success. Download <strong>Case Study: Wilson Tool ...
Published:
2010-09-01
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Abstract:
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able
to access information about products, execute order transactions, and view order status at any time—even after business hours—to
support its own operations. Learn how the company (...)
Excerpt related to
customer relationship related study:
... how the company’s new customer relationship management (CRM) solution
helped Wilson ensure its customers’ success. Download <strong>Case Study: Wilson Tool ...
Published:
2010-09-01
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Abstract:
The school of business at one of Canada’s largest universities realized its old system for online registration, customer
relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated
waitlist maintenance, the ability to locate and chan (...)
Excerpt related to
customer relationship related study:
... Case Study Description: The school of business at one of Canada’s largest universities
realized its old system for online registration, customer relationship ...
Published:
2010-03-11
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Abstract:
FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. By replacing its legacy system with a new
customer relationship management (CRM) application, the company integrated and centralized its forecasting data, enabling
managers to make better decisions about supply chain capacity. (...)
Excerpt related to
customer relationship related study:
... Source: SAP. Document Type: Case Study Description: FMC Technologies Inc. ...
By replacing its legacy system with a new customer relationship management (CRM ...
Published:
2010-09-01
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Abstract:
In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer
software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF
rerouted more than 30 percent of its sales to self-s (...)
Excerpt related to
customer relationship related study:
Document Type: Case Study Description: In today’s global economy, organizations must strengthen customer
relationships to maximize performance. ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer relationship related study:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service. Source:
Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
Eclipse Aviation Corporation–manufacturer of the world’s first very light jet–wanted to better support its sales force in
their pursuit of high-value orders. Building on a software solution that integrates core business processes and systems, Eclipse
deployed the latest release of a leading custome (...)
Excerpt related to
customer relationship related study:
... and systems, Eclipse deployed the latest release of a leading customer relationship
management (CRM ... Download <strong>Case Study: Eclipse Aviation</strong>.
...
Published:
2010-09-01
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
customer relationship related study:
... Source: Microsoft. Document Type: Case Study Description: Real estate firm The Norris
Group was holding ten years of customer history with an online e-mail ...
Published:
2010-03-11
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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
customer relationship related study:
Case Study: Field Services Application Supports Fast Growth and Customer Demand. Source:
Unit4. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself
from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting
needs. Maximizer CRM’s functionalities, including au (...)
Excerpt related to
customer relationship related study:
... Software. Document Type: Case Study Description: Staffco, employing nearly 20 high-level
sales engineers, sought a customer relationship management (CRM) system ...
Published:
2010-03-11
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Abstract:
Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements.
But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest
in a tool that would integrate data from disparate s (...)
Excerpt related to
customer relationship related study:
Case Study: Mitsubishi. Source: Board ... reporting capabilities. Find out more. Download
<strong>Case Study: Mitsubishi</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In
addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their
response to brand campaigns. Learn about the solution (...)
Excerpt related to
customer relationship related study:
... Gloviz. Document Type: Case Study Description: Levi Strauss SA needed a marketing application
that would support its customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
customer relationship related study:
... Case Study Description: A residential and commercial junk removal company with a toll-free
call service was using an industry-specific customer relationship ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
customer relationship related study:
... of company and franchise offices, the company implemented customer relationship
management (CRM ... Download <strong>Case Study: CRM Solution’s Superior Workflows
...
Published:
2010-03-11
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Abstract:
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain
competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from
a leading software developer, it has realized many ben (...)
Excerpt related to
customer relationship related study:
... Source: Maximizer Software. Document Type: Case Study Description: As a global ...
competitive, it would need to invest in a customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship related study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17