Research and Reports
Software Selection Services
Stay connected with us
Featured Documents related to
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer
of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo...
Get this template
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
I'm doing research for my company
I'm doing research for my client
I'm a software vendor
I'm a student
Antigua and Barbuda
British Indian Ocean Territory
Central African Republic
Cocos (Keeling) Islands
Congo (Dem. Republic)
Falkland Islands (Malvinas)
French Southern Territories
Guernsey and Alderney
Heard and McDonald Islands
Island of Man
Korea (Democratic Republic of)
Korea (Republic of)
Libyan Arab Jamahiriya
Northern Mariana Islands
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
South Georgia and South Sandwich Islands
Svalbard and Jan Mayen Islands
Syrian Arab Republic
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Vatican (Holy See)
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
District of Columbia
Enter security code:
Already have a TEC account?
Sign in here.
Your user name or e-mail:
Don't have a TEC account?
Documents related to
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values
and deliver a successful customer experience. About the Author Bruce Culbert has over twenty years' experience in IT and CRM solutions. He is the managing director of BPT Partners and CEO of iSymmetry and its affiliate companies. Culbert sits on the board of directors for the Center for Professional Selling at the Coles College of Business (Kennesaw University). He is a director on the Board of the National CRM Association and a member of the Board of Advisors of the Rutgers University CRM Research
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their
the hands of a customer support employee, as persons in such a role tend to employ jargon and shorthand notations that clients might find confusing. Once the language is clarified, clients can research resolutions to known issues directly in KBs, without the help of a customer support employee. Ensuring that the KB system is improved upon by integrating customer feedback— as a consequence, re s olutions to customer issues will not be passively stored without having been properly tested and validated by
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the
the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in
Technology Evaluation Centers (TEC) Research Shows Efficient Field Service Management (FSM) Pivotal in the Age of the Customer
In today’s market, everything starts and ends with the customer. From this perspective, the service sector must ensure fluidity in its operations to guarantee
cost. Systems such as customer relationship management (CRM) and enterprise resource planning (ERP) are not usually service focused, so service providers often need a standalone FSM solution to help them deliver on service agreements. TEC analyst Raluca Druta has identified more than 1,000 features sought by organizations in need of field service management. To consolidate her research she invited input from industry-leading FSM solution providers, including IFS , FieldOne , ServiceMax , and ViryaNet .
Aberdeen Research Brief: Email Security in the Cloud-More Secure! Compliant! Less Expensive!
This paper compares on-premise versus SaaS, hosted solutions for email security. You can see that there is research that proves hosted services is a better
Research Brief: Email Security in the Cloud-More Secure! Compliant! Less Expensive! This paper compares on-premise versus SaaS, hosted solutions for email security. You can see that there is research that proves hosted services is a better choice for compliance, security, and costs, especially when it comes to email. If you’re an IT managers who is undecided about the SaaS model, this is a must-read.
Ultimus Case Study: BPM for Research Excellence
The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated
Case Study: BPM for Research Excellence The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated business process management (BPM) system to handle grant application processes more efficiently. In particular, the chosen solution had to manage the complexities of the grant application and grant round processes, with 6000 applications within a 12-month period.
ASA Research was founded and is run by technology consultant J. Carlton Collins. The company offers consulting, webinars, and software comparisons.
Research ASA Research was founded and is run by technology consultant J. Carlton Collins. The company offers consulting, webinars, and software comparisons.
Research Note: IBM Cognos Express
Many senior managers of small and medium-sized businesses hesitate at the cost and complexity of adopting technology such as business intelligence (BI) and
Note: IBM Cognos Express Many senior managers of small and medium-sized businesses hesitate at the cost and complexity of adopting technology such as business intelligence (BI) and performance management (PM). But these companies cannot postpone the adoption of BI or PM indefinitely. This research note explains how smaller companies can benefit from adopting a BI and PM solution, and makes the case for adopting IBM Cognos Express.
Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data
Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research.
Research Note: Oracle Business Accelerators
Oracle Business Accelerators are pre-built configurators and guidelines designed to reduce the time, cost, and risk of implementing Oracle applications. When
analyzed the experiences of customers using Accelerators, analysts found all customers reduced the time to deploy Oracle E-Business Suite, many by more than 50 percent of the time an implementation without Accelerators would have taken. Download the analysis now.
CRM Testing Throughout Implementation
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the
vendor and ordered your customer relationship management (CRM) system. Someone uttered the magic words strategic partnership . Now contracts have changed hands, and there's a dialogue going on about your company's deep secrets, and, perhaps, money has started to move. No matter how strategic your partnership, as an acquirer, you have a different set of values and desires than your supplier. This article is written mainly for those of you who are handing over the green and folding. It is up to you to
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact
a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.
Research Analyst Job Opportunity
We're seeking a couple research analysts to join our team in Montreal (our headquarters).Essentially we'd like additional research analysts for enterprise
Analyst Job Opportunity We're seeking a couple research analysts to join our team in Montreal (our headquarters). Essentially we'd like additional research analysts for enterprise software subjects such as BI, asset management, ERP, etc. Candidates must be able to apply critical thinking skills to all aspects of their research. If the following job description interests you, please contact us . A successful candidate will be expected to use his or her experience, knowledge, and information
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community
The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the
PMI Research Conference Aims to Link Project Management Discipline with the Business Community Introduction For years, project management research has focused primarily on the methodology to execute projects on time, within budget, and according to specifications. Project managers who were able to meet these three requirements attached the keyword success to their projects—with the perspective that from an execution point of view, the project was a success. However, other business factors (such as
affidavit of non objection sample
hrm systems for supply chain
sap scheduling human resources
inventory control system examples
sample of an informal proposal
hrm systems for wholesale
what are the features of billing customer care
free department schedule completion templates
hrm systems for wholesale and retail trade
federal express sample authorization letter
hrm vendor for retail trade
management contrast recruitment document option
free event planning form template
hrm vendor for supply chain
free sample of audit letter
free business quotation format
hrm vendor for wholesale
logistics cover letter example
accounting software quickbook
drag drop multiple panels on the intranet usability
hrm vendor for wholesale and retail trade
show me a sample business apprasial report
hrm vendors for retail trade
data cleansing or reliability management rfp job
chart of accounts for a hotel
Features and Functions
White Paper Newsletters