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Ask the Experts: Data Purging and System Migration
One reader recently wrote in with this question:

customer retention rfp  It includes part numbers, customer details, bills of materials, and finance mappings from source system values to the target system standards. The system has to be able to incorporate these changes as part of its functionality. There are a number of departments affected by the system implementation. Co-ordination of open sales orders, as well as open purchase orders and open production orders, must be completed prior to go-live. Open production orders are works in process, and existing open production Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer retention rfp


CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

customer retention rfp  processes ,  collaboration ,  customer retention ,  social media ,  key performance indicators (KPIs) /performance metrics, and so on and so forth. It might be indicative that BPM and CRM are quite converging disciplines in that Gartner found enough synergy to host its CRM and BPM summits back-to-back in Washington, D.C. in late 2008  (events I did not attend). While BPM vendors are beginning to offer more CRM capabilities, CRM vendors are “returning the favor” with BPM features (e.g., workflow Read More...
Logistics.com Might Prove An Internet Success Story After All- Part 2: Market Impact
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private trading exchange

customer retention rfp  shipment visibility, and improved customer service, inter alia. Carrier Benefits  Carriers, on the other hand, benefit from increased load volumes and asset utilization, improved customer and driver retention, and messaging, to name but a few. These go a lot further than the traditional incentive extended to carriers - the potential for new shipper business brought by a trade exchange channel. Through a private marketplace approach, Logistics.com offers a broader set of value propositions for carriers Read More...
Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises
This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that

customer retention rfp  when SaaS providers value customer retention and subscription renewal. HOW REAL ARE THESE CRITERIA Since 2003, Saugatuck has been surveying and interviewing business and IT executives regarding the most important factors in making SaaS decisions, and in working with SaaS. In 2009, we published our latest global SaaS study that includes information regarding what factors are the most important in contributing to executives' satisfaction with SaaS. These data are presented in Figure 1. Two things become Read More...
Project-oriented Software: Many Choices, Many Differences
Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a business management software product

customer retention rfp  specific interest to users. Customer relationship management ( CRM ): Success in any business depends on generating a constant stream of new business. While large contracts are coveted (primarily for prestige), it's the smaller projects that fill in the gaps and (in many cases) actually generate higher gross margins. Success is therefore dependent on maintaining constant consumer awareness, identifying opportunities, pursuing these opportunities, and converting them into paying projects. Contact Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

customer retention rfp  Profile: Multi-Chem Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

customer retention rfp  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer retention rfp  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

customer retention rfp  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More...
Customer Chemistry


customer retention rfp  Chemistry Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

customer retention rfp  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

customer retention rfp  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer retention rfp  of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer retention rfp  a relationship between the customer and the company. Length: Even the most pleasant things can become annoying or irritating if they take too long. For surveys, it’s essential to get right to the point and get it completed as soon as possible. A customer leaving right in the middle of the survey is worse than a refusal to take the survey because the time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute Read More...

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