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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer retention systems


I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

customer retention systems  modeling product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to describe the turnover of users of a service). Product Definition In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Ag


Building on the limitations of traditional learning management systems—e.g., in federating information to external reps, SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming business performance. See how this platform can help specific verticals, such as financial services/insurance, promote and sell their products to external audiences.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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A User Centric WorkWise Customer Conference


WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

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Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

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Solace Systems Inc.


Solace Systems provides messaging middleware solutions that let companies efficiently distribute data to desktop, enterprise and mobile applications with higher performance and at lower cost than alternatives. The foundation of Solace’s solution is a turnkey appliance that’s available in two sizes to meet the needs of a wide range of businesses.

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Informed Systems


Informed Systems, Inc. (ISI) located in Blue Bell, Pennsylvania, a suburb of Philadelphia, is a software consulting company that specializes in the value-added reselling of Microsoft Dynamics GP, QuickBooks Enterprise and QuickBase for small and mid-sized business. Our mission at ISI is to provide unparalleled support and superior implementation and training services to our customers.

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New World Systems


New World Systems has provided solutions, including application software, hardware, training and support, for Local Government and Public Safety agencies since 1981. New World's longevity, stability, financial strength, experience, and specialization in the public sector uniquely qualify us as a long-term partner for our customers. We have a long-standing track-record of meeting our customer's changing needs and are guided by a continuous improvement philosophy that provides long-term value to our customers. 

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Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

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Modern Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Plexus Systems


Formed as an independent company in 1995, Plexus System LLC develops manufacturing systems for a variety of industries. This privately held company is currently headquartered in Auburn Hills, Michigan (US). Plexus System solutions include barcoded inventory tracking and real-time traceability, mobile computing, and Internet-based communication systems.

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