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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

customer satisfaction in telecommunication industry  Tectonic Shift in Communications Customer Life Cycle Management Three Tenets of Amdocs' New Go-to-Market Strategy Amdocs (NASDAQ: DOX) recently unveiled a new marketing philosophy—one so significant that it is touted as the most important development since the company went public in 1998. Amdocs is an Israel-based company that provides billing systems, customer care, and support to communications companies throughout the world. Its corporate paradigm shift aims to give companies stronger, more Read More
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » customer satisfaction in telecommunication industry


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

customer satisfaction in telecommunication industry  savings and revenue assurance. Customer Satisfaction   New Service Offerings Convergent Mediation provides the platform from which cross product bundling can be created and this will allow service providers to create differentiation Competitive Price Package Improved cost efficiencies for the business entity will enable service providers to transfer cost savings to customers by generating competitive pricing models Time-to-Market Strategy A convergent mediation environment will give the OSS capabilities Read More
Business Intelligence Standardization
Business intelligence (BI) is often an area of friction between information technology (IT) (who provide information) and the business users (who need it to do

customer satisfaction in telecommunication industry  software. Director of Operations, Customer Relations Information Systems, France Telecom Implementing a BI Competency Center Once the decision was made to standardize around a software package, the key to making that standardization successful lay in the quality of support that was given to both project managers and end users. A four-person BI competency center was created, responsible for overseeing business intelligence implementations. The competency center supports users and maintains the Read More
Sizing the Enterprise Incentive Management Opportunity-And the Challenges Ahead
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex compensation systems will be well

customer satisfaction in telecommunication industry  EIM deployments require the customer to purchase a scalable back-end database server and a reporting tool to support it. Then there is the customary software maintenance and support agreement, which typically adds an additional 15 to 25 percent of the software and hardware expenses, depending on the vendor. Finally, companies must consider solution upgrades, and when one is upgrading a technology that involves an organization's payroll and direct deposits, there is a great deal of parallel testing that Read More
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

customer satisfaction in telecommunication industry  reduced costs and increased customer satisfaction. After seeing the gains from automating physical supply chains, finance and supply chain executives are now beginning to apply the same ideas to the chain of invoices, payments and financing. In a spring 2007 industry survey conducted by Boston-based research firm Aberdeen Group, respondents reported that implementing FVC automation has helped them gain significant competitive advantages in the market. By using financial supply chain technology to Read More
Industry Perspectives: Strategic Workforce Management in the Automotive Industry
There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time,

customer satisfaction in telecommunication industry  productivity, turnover, and poor customer service. Complex employee contracts, rising healthcare and beneit costs, and growing retiree populations are forcing automotive companies to closely evaluate the impact of its workforce on the overall business. And rightfully so. Strategic workforce management represents the greatest area of growth and opportunity for companies seeking to improve their overall performance against industry challenges. By gaining better information and insight around the impact Read More
A Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity
The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices

customer satisfaction in telecommunication industry  dairy industry supply chain,dairy industry pricing,dairy industry management software,milk marketing orders Read More
JDA Enables Retail In-Store Picking
While omnichannel retail has created multiple sales opportunities for retailers, it has created havoc in their stores and upstream supply chains. Challenged

customer satisfaction in telecommunication industry  NRF, JDA Software, JDA in-store picking, omnichannel retail, retail in-store picking, JDA, RedPrairie, distributed order management, Retail In Sync, POS Read More
PeopleSoft Takes Aim at Foods Industry
PeopleSoft and Bradley Ward will integrate their products in an alliance aimed at the food processing industry. The completed solution will let companies' link

customer satisfaction in telecommunication industry  integrate PeopleSoft applications for customer fulfillment, inventory planning, and demand management with Bradley Ward's KEY 2 Success NT-based product suite for planning, controlling, monitoring, and documenting food production processes. Food manufacturers must comply with strict federal mandates concerning process hygiene, food quality, and safety, while striving to minimize operating costs. Bradley Ward's products are designed to collect data from SCADA (Supervisory Control And Data Acquisition) and Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer satisfaction in telecommunication industry  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

customer satisfaction in telecommunication industry  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More
ERP in Manufacturing 2011: Defining the ERP Strategy
Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have

customer satisfaction in telecommunication industry  enterprise resource planning software,enterprise resource planning solutions,erp strategy,standard multi-tiered erp strategy,besti-in-class pace model,best-in-class erp strategies,enterprise resource planning software examples,erp strategy vendors,what is enterprise resource planning software,enterprise resource planning software erp,enterprise resource planning erp software,erp implementation strategy,manufacturing enterprise resource planning software,enterprise resource planning software applications,erp testing strategy Read More
Raising the Bar in HR
Investing in a human resource management system (HRMS) can help you tap into the wide range of business intelligence that already resides within your HR

customer satisfaction in telecommunication industry  human resources career,jobs in human resources,open source human resource management system,online human resources degree,what is human resources,human resources performance management,human resources services,human resources forms,human resources training,human resources managers,human resources articles,degree in human resources,human resources administration,human resources consultant,human resources careers Read More
SAP Industry Solutions for Mid-market Companies
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and

customer satisfaction in telecommunication industry  and formulations; loan licensing; customer material tracking; planning and costing; and active-ingredient material quantity calculations. The KBMS solution targets midsized food and beverage manufacturers. This company's extensive operational experience in the food industry joins meaningful SAP expertise within this sector. KBMS offers preconfigured solutions, along with a series of extensions that address needs unique to the food industry, as well as specific categories within the food industry. Read More
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

customer satisfaction in telecommunication industry  recently reported that its customer base has grown to 156 live customers (up 42% year-over-year), and 630 live sites (up 57% year-over-year), while its revenues have grown from about $36M in 2010 to nearly $80M in 2012. Demandware has been out in front with its cloud-based platform, while others still debate whether the cloud is ready for such critical direct-to-consumer processes. Demandware has responded with a resounding “yes”, and while there have been hiccups, such as the second thoughts had by Read More

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