-
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and still low-penetrated markets, perfectly fits the description of an ideal Epicor supplement. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and ...
Published:
2004-12-15
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Abstract:
Scala is a serious challenger in the SME market, especially in emerging markets like Central and Eastern Europe, Middle East
and China (possibly the local market leader therein), given that the company reported growth and stable financial performance
in 2001 while many of its peers have seen correspondin (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Scala is a serious challenger in the SME market, especially in emerging markets like Central and Eastern Europe, Middle East
and China (possibly t...
Published:
2002-08-07
-
Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
customer satisfaction in the hospitality industry:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
-
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
-
Abstract:
Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for the recent
acquisitions of ROI Systems and TDC Solutions, so that they are not a knee-jerk, 'me too' impulse owing to the ongoing consolidation
craze in the market. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for
the recent acquisitions of ROI Sys...
Published:
2003-08-22
-
Excerpt related to
customer satisfaction in the hospitality industry:
... the enterprise applications industry, these acquisitions ... healthcare,
travel, and hospitality sectors in ... increases in customer satisfaction,
increased revenue ...
Published:
2011-06-20
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Abstract:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should
benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities
should benefit users, a lot ...
Published:
2003-12-01
-
Abstract:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and still low-penetrated markets, perfectly fits the description of an ideal Epicor supplement. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most
remote, esoteric, and ...
Published:
2004-12-15
-
Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Should Baan and Ironside learn from their new senior sibling SSA GT how to consistently produce stellar financial results
and profitability while proceeding with the launch of the next-generation product releases and integration platforms that
could in turn cater for SSA GT's aged products' technology re (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Should Baan and Ironside learn from their new senior sibling SSA GT how to consistently produce stellar financial results
and profitability while ...
Published:
2003-07-11
-
Abstract:
Since the warehouse is no longer merely a static storage facility, it now has to use real time data to closely match supply
to demand, eliminate the need to hold excess inventory, and increase the flow of goods throughout the supply chain. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Since the warehouse is no longer merely a static storage facility, it now has to use real time data to closely match supply
to demand, eliminate t...
Published:
2004-08-19
-
Abstract:
Does Manugistics’ acquisition of a small ERP vendor confirms a further degree of integration and convergence between ERP,
SCM and CRM applications in 2002 and beyond, with SCM and CRM moving towards the transactional aspects that have until lately
been the prerogative of ERP? (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Does Manugistics’ acquisition of a small ERP vendor confirms a further degree of integration and convergence between ERP,
SCM and CRM applications...
Published:
2002-06-04
-
Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
-
Excerpt related to
customer satisfaction in the hospitality industry:
... missed sales opportunities), lower customer satisfaction, or a ...
many of its customer implementations have ... communications, travel and hospitality,
retail, and ...
Published:
2009-09-03
-
Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
-
Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
-
Abstract:
While the higher end of the business applications market has experienced only limited merger & acquisition activity during
2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity,
which particularly accelerated during the first few month (...)
Excerpt related to
customer satisfaction in the hospitality industry:
While the higher end of the business applications market has experienced only limited merger & acquisition activity during
2000 (mainly seen in ER...
Published:
2001-05-11
-
Abstract:
Electronic procurement has moved from a nice idea to a stampede in just a few years. Growing at Internet speed it spawns
business models faster than the market can reasonably evaluate them. Some settling and shaking out is likely in the next
year, but there are also crowds pushing to get in on the acti (...)
Excerpt related to
customer satisfaction in the hospitality industry:
Electronic procurement has moved from a nice idea to a stampede in just a few years. Growing at Internet speed it spawns business
models faster t...
Published:
2000-04-07