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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer satisfaction on telecom industry


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

customer satisfaction on telecom industry  are multiple forms of customer connection—in-store, online, by phone, on handset—but the commercial experience transcends them all. Operators need to make this consistent. Satisfaction or support : keeping customers satisfied is increasingly expensive as devices like smartphones and networks become more sophisticated. Operators need to keep costs down, but maintain service satisfaction levels. Local or Global : markets differ—high growth in emerging, low growth in established—operators must tailor

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Application Single-Sign On: Netegrity, Securant, or Evidian?


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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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How to Calculate the Return on Investment (ROI) On a Digital Signature Solution


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The Key to Achieving Global Customer Visibility


A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

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Demand-driven manufacturing cross-industry brief


The challenges that face the manufacturing industry today are also opportunities. Manufacturing is being revolutionized in its processes, routines, and ways of doing business through the growing emergence of order driven production methods. This shift towards demand driven manufacturing is emerging in tandem with the larger currents caused by globalization. This cross industry brief focuses on the manufacturing industry from the standpoint of a demand driven IT solution and is aimed at manufacturing and distribution businesses. It describes some major market trends and issues, provides an overview of IBS supply chain solution, and offers details on how the IBS solution for demand driven manufacturing can address current needs of the industry.

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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On-boarding for Organizational Growth


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Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


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