-
Abstract:
On October 27, MAPICS, Inc. reported revenues and net income for the fourth quarter and fiscal year ended September 30, 1999.
For fiscal 1999, total revenues amounted to $134.7 million compared with $129.7 million in fiscal 1998. Net income for the
year totaled $13.2 million, or $0.62 per share (diluted) (...)
Excerpt related to
customer satisfaction reports:
On October 27, MAPICS, Inc. reported revenues and net income for the fourth quarter and fiscal year ended September 30, 1999.
For fiscal 1999, tot...
Published:
1999-11-03
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer satisfaction reports:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Published:
2007-08-08
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Abstract:
Lawson Software has to a degree spiced up the end of a bland IPO year, and has also joined the elite of enterprise applications
vendors that have seen license revenue growth and profit in 2001. (...)
Excerpt related to
customer satisfaction reports:
Lawson Software has to a degree spiced up the end of a bland IPO year, and has also joined the elite of enterprise applications
vendors that have ...
Published:
2002-01-17
-
Abstract:
On October 27, MAPICS, Inc. reported revenues and net income for the fourth quarter and fiscal year ended September 30, 1999.
For fiscal 1999, total revenues amounted to $134.7 million compared with $129.7 million in fiscal 1998. Net income for the
year totaled $13.2 million, or $0.62 per share (diluted) (...)
Excerpt related to
customer satisfaction reports:
On October 27, MAPICS, Inc. reported revenues and net income for the fourth quarter and fiscal year ended September 30, 1999.
For fiscal 1999, tot...
Published:
1999-11-03
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer satisfaction reports:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies in the Americas should lead the world in growth through operational excellence—but they don’t.
A 2008 survey shows that less than half promote insight i (...)
Excerpt related to
customer satisfaction reports:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies i...
Published:
2010-03-11
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
customer satisfaction reports:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
Get Closer to Your Best Customers: a Shift in Customer Strategies in a Time of Crisis. Find Out Software Solutions and Applications
for the Customer Strategies. An unsettled economy needs a different approach to managing revenues. Companies must identify
their most profitable customers and the most effect (...)
Excerpt related to
customer satisfaction reports:
Get Closer to Your Best Customers: a Shift in Customer Strategies in a Time of Crisis. Find Out Software Solutions and Applications
for the Custome...
Published:
2010-03-11
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Abstract:
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution
resulted in a fifteen-month project with a three-year payback period. (...)
Excerpt related to
customer satisfaction reports:
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution
resulted in a fifte...
Published:
2001-09-21
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Abstract:
Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate
systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both
integration and valuable information which is not availabl (...)
Excerpt related to
customer satisfaction reports:
... regulations, analyse quality implications, and automate record keeping and reports.
The ultimate objective is improved customer satisfaction and financial ...
Published:
2005-01-15
-
Abstract:
Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate
systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both
integration and valuable information which is not availabl (...)
Excerpt related to
customer satisfaction reports:
... regulations, analyse quality implications, and automate record keeping and reports.
The ultimate objective is improved customer satisfaction and financial ...
Published:
2005-01-15
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer satisfaction reports:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems,
and fears. Studies have shown that the cost of acqui (...)
Excerpt related to
customer satisfaction reports:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
customer satisfaction reports:
... Objectives. The primary incentive for implementing an e-Business solution was to deliver superior customer
service and achieve 100% customer satisfaction. ...
Published:
2010-03-11
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Abstract:
When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions.
They should first evaluate core and non-core components of POS systems, and assess the strengths and weaknesses of best-of-breed
and integrated approaches. (...)
Excerpt related to
customer satisfaction reports:
... and to increase customer service and satisfaction. ...
see Comparing On Demand Customer Relationship Management ... Reports and
inquiries: Store employees use this ...
Published:
2006-04-10
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer satisfaction reports:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer satisfaction reports:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the
basis of overall strategic objectives. Still, the question remains: how much enterprise incentive management (EIM) do enterprises
need, and in what form? (...)
Excerpt related to
customer satisfaction reports:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis
of overall strategi...
Published:
2006-11-28
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer satisfaction reports:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer satisfaction reports:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16