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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

customer satisfaction survey construction forms  drive enhanced levels of customer satisfaction as well as engage in event-driven marketing that otherwise would have been prohibitively difficult. Self-Service Is Just the Ticket for Fandango The new Internet boom is in full swing, and media types are all abuzz trying to figure out “what’s new” and “what’s different” from the first dot-com go around. How about this: A laser focus on keeping costs down despite the business growing tenfold? Here’s another one: Driving improvements to the Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer satisfaction survey construction forms


The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

customer satisfaction survey construction forms  products to meet changing customer demands, and collaborate effectively with their value chains of partners worldwide. At the same time, they must also increase operational productivity and reduce product unit cost. To do so, they need software that amplifies the impact of their people to drive innovation and growth. They need software to connect people, helping them to exchange ideas and information quickly and easily. With software that is easy to use and already familiar, people can hit the ground Read More
Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

customer satisfaction survey construction forms  from management, sales, marketing, customer service and any other group that affects your company's relationship with customers and prospects, as well. With your ranked list in hand, start contacting the vendors and request a demo, and if possible, ask for a trial period to evaluate the solution. Again, having input from the sales reps is very important during this stage, and this is also a great time to add input from the IT team members who will have to implement and support the solution. The demos Read More
11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can

customer satisfaction survey construction forms  and visibility, and improve customer satisfaction through faster and more accurate communication with customers. These advanced technologies capitalize on an organization's ERP investment by transforming data into information that users are able to put into action. It's like turning on a business model that speeds processes, yet reduces errors and delays. They improve collaboration and communication while overcoming both organizational and time barriers. In this way, it's the realization of the promise Read More
Meeting Intuit at Dreamforce 2012
Whether pandering to their voting blocks, politicians in this election cycle often say that most innovation takes place in small businesses. Indeed, how many

customer satisfaction survey construction forms  QuickBooks. This access to customer information lets small businesses target and customize their outreach efforts. After transactions are completed and an invoice has been created, Demandforce automatically sends a “thank you” e-mail to capture consumer reviews and satisfaction survey data. References and Recommended Reading Why Intuit Really Wanted Demandforce . May 2, 2012. Sage Analyst Day 2011: Not your Older Brother’s Sage – Part 2 . April 7, 2011. Intuit Resource Pages Intuit’s Corporate Read More
Case Study: Survey Applications
A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly

customer satisfaction survey construction forms   Read More
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

customer satisfaction survey construction forms  Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter's study is based on the opinions of 550 IT managers at large Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

customer satisfaction survey construction forms  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

customer satisfaction survey construction forms  Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer Read More
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer satisfaction survey construction forms  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

customer satisfaction survey construction forms  Customer Relationship Management through Software As A Service The CRM Marketplace According to the research firm Gartner , in the past year alone, more then $3.5 billion (USD) was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle's Read More
Customer Chemistry


customer satisfaction survey construction forms  Chemistry Read More
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer satisfaction survey construction forms  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

customer satisfaction survey construction forms  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More

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