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The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints

customer satisfaction survey free templates  chain management (SCM) and customer relationship management (CRM) vendors were also implicated in malfunctioning of the best-of-breed solution. The result was a free for all' finger pointing rage. What has generally not been known for sure though was the more exact percentage of failed implementations. Vendors and consultants, on one hand, would argue that these were mere individual cases out of thousands of implementations, and that the bad perception is mere a product of media's attention to only the Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer satisfaction survey free templates


It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

customer satisfaction survey free templates  return merchandize authorizations (RMAs). Customer return requests are either imported from the company’s enterprise resource planning (ERP) system or directly entered by customers and/or Grayhill associates into ResponsAbility as a “request for material return. Based on the entered data via a customized form, the return is authorized or denied. Namely, a default assignee reviews a request and approves it, rejects it, or asks the customer for additional clarifications. Upon authorization, when the Read More
The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

customer satisfaction survey free templates  products to meet changing customer demands, and collaborate effectively with their value chains of partners worldwide. At the same time, they must also increase operational productivity and reduce product unit cost. To do so, they need software that amplifies the impact of their people to drive innovation and growth. They need software to connect people, helping them to exchange ideas and information quickly and easily. With software that is easy to use and already familiar, people can hit the ground Read More
Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part One: Company Overview
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long taken the plunge of rewriting its

customer satisfaction survey free templates  code-based sales cycle, from customer relationship management (CRM) to quoting through order entry, picking, shipping, invoicing, accounts receivable, return materials authorization (RMA), and service and repair, which entails a new slick user interface (UI), faster processing speed, and other above-mentioned benefits of .NET managed code. One of the related enhancements is the ability for every user to set the order entry screen according to the preferences, by simply clicking and dragging fields on and Read More
9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

customer satisfaction survey free templates  your employee list, your customer list, your project list, your company’s logo and color scheme and that shows you reports on your data that will prove to you that your business problem is solved. If a vendor can't make you 100% certain that the solution will work for your specific business needs, then walk. Period. Canned demos are designed to deceive. Don't believe them. What To Ask Competitors – “Can you absolutely prove to me that you will solve my business problem, using my employees, Read More
Survey: Women in Business Intelligence
Are you a woman working in BI? Do you work with women in BI? Take our survey. This is part of the research for a special report I’m preparing on the role of

customer satisfaction survey free templates   Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

customer satisfaction survey free templates  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

customer satisfaction survey free templates  Satisfaction Analytics for Market Metrix GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer satisfaction survey free templates  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

customer satisfaction survey free templates  Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer satisfaction survey free templates  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer satisfaction survey free templates  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

customer satisfaction survey free templates  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
Sage Releases SMB Survey on Mobile Devices
Sage North America yesterday announced the results of its mobile device survey, which recently polled 490 small and midsize businesses (SMBs) in the United

customer satisfaction survey free templates   Read More
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

customer satisfaction survey free templates  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More

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