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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer satisfaction survey sap


Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes, and Corporate Objectives


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Running and Optimizing the Business of IT: The SAP Best-practices Approach


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Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Four: Challenges and User Recommendations


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SAP Gets Serious with SAP HANA and Mobility


Yesterday in San Francisco, SAP held a press conference to make two (perhaps three) major announcements about its strategy for the data management and mobility spaces. These announcements unveiled big-time movement in two major IT areas: data management and mobility. SAP HANA and Sybase At the press conference, Vishal Sikka, member of the SAP Executive Board for Technology and

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SAP for the Chemicals Industry: Challenges and User Recommendations


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Perfect Orders: Improving Customer Satisfaction and Financial Results


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NEC to Inflate SAP Business ByDesign Tires


A new offering, NEC Global Localization Package for SAP Business ByDesign, will leverage the cloud ERP solution from SAP and the cloud deployment capabilities from NEC to offer subsidiaries of large corporations and SMEs a solution for gaining insights into real-time enterprise-wide operations.

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Achieving customer loyalty with customer analytics


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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


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