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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

customer satisfaction survey template  a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer satisfaction survey template


Embracing Complexity: A Speedy Business Performance Management Solution
Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a

customer satisfaction survey template  without compromising its strong customer focus. The company has over 2,200 unique customers, and is growing at a steady rate. Aside from being top-rated in vendor satisfaction by BPM Partners Pulse Survey , Applix was ranked by The OLAP Survey as a leader in overall business benefits achieved by customers, and was ranked in the top three for customer loyalty. Headquartered in Westborough, Massachusetts (US), Applix is a provider of business intelligence (BI) and business performance management (BPM) Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

customer satisfaction survey template  drivers - such as customer service, innovation, operational efficiency, and financial performance - to a series of defined metrics. Companies record and analyze these metrics to help determine if they are achieving their strategic goals. Balanced scorecards can be used to measure IT service quality, drive cost reduction, and improve service quality in critical-to-quality areas. In addition, by translating IT service quality details into business value , they become part of the frontline service offering Read More...
How to Leverage the Talent Supply Chain for Competitive Advantage
The professional services industry depends almost exclusively on human resources. Talent is your most important (and expensive) asset, and it differentiates

customer satisfaction survey template  and planning component of customer relationship management (CRM) that involves identifying and quantifying demand so that you can efficiently plan for upcoming projects Supplier management: the management of suppliers, subcontractors, and offshore resources means providers can flexibly meet client needs in local markets Increasing productivity requires professional services providers to excel at executing each segment of the talent supply chain, and, more important, you must integrate these elements if Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

customer satisfaction survey template  optimal performance is achieved. Customer satisfaction is key for both Six Sigma and SLM, making them a complementary duo in managing IT- based services. Enterprise Management Associates (EMA) recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65% of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

customer satisfaction survey template  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer satisfaction survey template  Customer Retention Strategies | Customer Satisfaction | Customer Segmentation | Customer Service | Customer Service Management | Customer Service Software | Customer Services | Customer Software | Customer Solution | Customer Solutions | Customer Standards | Customer Strategies | Customer Strategy | Customer Support System | Customer Systems | Customer Technology | Customer Tools | Customer Value | Customer Value Management | Customers | Customers Relationship Management | Deploy CRM Software System | Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

customer satisfaction survey template  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

customer satisfaction survey template  also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an example of improper professional conduct I witnessed when dealing with my bank. What’s the story? It all started when my bank decided to change its customer’s debit cards with new ones, which are supposed to protect you against fraud and theft Read More...
SAP Customer Success Story


customer satisfaction survey template  Customer Success Story Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer satisfaction survey template  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More...
Sage Mobile Device Survey Shows Interesting Findings
Sage recently announced the results of its second annual mobile device survey, which polled 1,090 small- and medium-sized businesses (SMBs) in the U.S. The

customer satisfaction survey template  effect has been on customer service. About one-fifth of respondents also said that mobile devices have been helpful in bringing more work to their companies and in providing the ability to conduct meetings remotely.   One of the most surprising findings from the survey is that while mobility is having a positive effect on business processes, most businesses are not budgeting for mobile devices expenditure. Slightly more than three-quarters of business executives generally do not budget for mobile devices Read More...
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer satisfaction survey template  Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...
Case Study: Survey Applications
A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly

customer satisfaction survey template   Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

customer satisfaction survey template  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More...

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