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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

customer satisfation survey template  a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer satisfation survey template


Embracing Complexity: A Speedy Business Performance Management Solution
Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a

customer satisfation survey template  without compromising its strong customer focus. The company has over 2,200 unique customers, and is growing at a steady rate. Aside from being top-rated in vendor satisfaction by BPM Partners Pulse Survey , Applix was ranked by The OLAP Survey as a leader in overall business benefits achieved by customers, and was ranked in the top three for customer loyalty. Headquartered in Westborough, Massachusetts (US), Applix is a provider of business intelligence (BI) and business performance management (BPM) Read More...
Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part One: Company Overview
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long taken the plunge of rewriting its

customer satisfation survey template  code-based sales cycle, from customer relationship management (CRM) to quoting through order entry, picking, shipping, invoicing, accounts receivable, return materials authorization (RMA), and service and repair, which entails a new slick user interface (UI), faster processing speed, and other above-mentioned benefits of .NET managed code. One of the related enhancements is the ability for every user to set the order entry screen according to the preferences, by simply clicking and dragging fields on and Read More...
Employee Performance Management: Making It a Reality in Your Organization
Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems

customer satisfation survey template  be done at the customer site, or the vendor's? Either way, the pros and cons must be weighed carefully. In-house hosting can put strains on an organization's IT department and potentially compromise responsiveness if the system requires support; external hosting by the vendor raises questions about security (of customer data and the hosted environment itself), reliability and scalability. Customer profile depending on an organization's size and needs, some vendors may be more appropriate than others. HR Read More...
Meeting the Challenges of Product Traceability with Automated Data Collection
An effective traceability system involves determining which product and manufacturing process attributes to collect and maintain@and deciding when during the

customer satisfation survey template  component, etc. Recalls and customer notifications can then be limited to only the affected products.   TRACEABILITY CHALLENGES: Building an effectual traceability system involves: Determining what product and manufacturing process attributes to collect and maintain in history Determining when during the manufacturing process to begin collecting what attributes Begin with raw material attributes from supplier? At inspection? At assembly? At shipping? Understanding the magnitude of data that needs to be Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

customer satisfation survey template  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

customer satisfation survey template  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer satisfation survey template  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer Read More...
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

customer satisfation survey template  between simply serving a customer and centering on a customer's specific needs and satisfaction. Students of Your Customers Customer-centric stores are students of their customers, which means that they literally go to school to learn as much as they can about their customers' needs, wishes, dreams, hopes, wants, and desires. Every customer is different. A customer-centric retailer recognizes this fact, and also recognizes that it cannot create a different environment for each individual customer. Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

customer satisfation survey template  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

customer satisfation survey template  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

customer satisfation survey template  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

customer satisfation survey template  Profile: Multi-Chem Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

customer satisfation survey template  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...
Symantec 2011 SMB Disaster Preparedness Survey Report
Discover how to protect your company in the Symantec 2011 SMB Disaster Preparedness Survey Report.

customer satisfation survey template  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011 Read More...

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