Documents » customer securirty concern for bank.
Abstract: St. George
Bank is Australia’s fifth largest
bank, with over 8,500 employees. Along with teaching its channels about the
bank’s products, St. George must ensure its partners comply with Australian financial regulations. To replace a cumbersome paper-based system used to train its distribution channels, the
bank installed SumTotal learning management system (LMS). Find out how the
bank benefited from the LMS solution.
PubDate: 6/12/2008 12:20:00 PM
Abstract: An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how.
Abstract: With its recent rapid growth, Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. The bank decided to adopt a document management system (DMS) based on software from a Microsoft® Gold Certified Partner. Find out how the bank improved customer service, reduced the costs associated with meeting regulatory compliance, and more.
Abstract: With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.
Abstract: Business Bank of California, a subsidiary of Business Bancorp (NasdaqNM: BZBC), has served California businesses since 1984. With assets of more than $620 million, Business Bank of California is ranked fifth of 25 locally based banks in the Inland of Southern California and offers retail banking, commercial, construction, and SBA lending. Business Bank of California operates in 15 locations in California. The branches are strongly focused on providing high-quality, personalized services to small businesses, professionals and consumers.
Abstract: TD Bank of Canada has entered into a partnership with Commerce One to create an E-purchasing marketplace in Canada. As the first such endeavor, the bank hopes to capture both mind- and marketshare before the inevitable competitors crowd in.
Abstract: The success of Kentucky (US)-based First Federal Savings Bank can largely be attributed to its sophisticated review process. The bank conducts an annual 360 review for each of its employees. Besides rating themselves, employees are also evaluated by peers, subordinates, and supervisors. To conduct these reviews, the bank uses Blue/360, a web-based multi-rater application designed specifically for conducting 360 reviews.
Abstract: BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus will provide products and services to the new company and be its second and third customers.
Abstract: Electronic connections with corporate customers determine much of a bank’s competitive differentiation and cost structure. But many banks are held back by outdated file transfer systems, which make it difficult to reliably connect to clients and rapidly deliver new services. Learn how using a managed file transfer platform can help banks simplify data transfers, lower costs, and deliver compelling services to customers.
Abstract: The way a bank selects, implements, and monitors a technological product significantly contributes to the final effect on the bank's environment.
Abstract: Indiana, US-based Old National Bancorp owns multiple financial services operations and offers a range of services. With over 3,000 employees, the bank needed a comprehensive policy-based e-mail retention plan to address compliance, legal discovery, and the exponential growth of message stores. Learn how an e-mail retention solution helped the bank meet compliance, scalability, and information life cycle management needs.
Abstract: Here's a handy checklist to make sure you cover all the bases and ask all the right questions when you go about comparing banks.
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Abstract: As the number of remote and mobile workers grows, new security practices highlight the need for strong authentication. Today, passwords aren’t enough protection against unauthorized access. How can you increase authentication security while preserving operational and budget efficiency? Learn about the challenges of identity authentication, and the versatile solutions that can help prevent the risk of breaches and attacks.
Abstract: Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don't show the same concern about having an unresponsive web site.
Abstract: IBM still needs to convince users that it is nimble enough to handle the smaller projects prevalent in today’s cost-conscious market, which may be a concern that is aggravated rather than alleviated by the acquisition.
Abstract: The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO factors
Abstract: Integrating systems has created major havoc within enterprises, and gluing together disparate mission-critical business systems from multiple vendors that were never designed to work together is definitely a cause for IT concern.
Abstract: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.
Abstract: In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and products. A greater concern is their inability to