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Documents related to » customer segmentation rfp


So What s the Bottom Line on Price Segmentation?
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and how they can enable a company to achieve and measure margin lift, or return on investment, of their price management applications.

CUSTOMER SEGMENTATION RFP: be, whether and how customer segmentation influences pricing decisions, what approval levels exist for pricing decisions, whether the company will sell unprofitable product lines to unprofitable customers (that is, whether volume and revenue are more important than profit and earnings), and the degree to which the company can differentiate prices across its markets. For example, before sending a salesperson into a sales situation, the company should well understand how a customer will likely respond
5/28/2007

Improving Customer Relationships: An Integrated Approach
Improving Customer Relationships: An Integrated Approach. Find Free Proposal and Other Solutions to Define Your Project In Relation To Customer Relationships. It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

CUSTOMER SEGMENTATION RFP: Improving Customer Relationships: An Integrated Approach Improving Customer Relationships: An Integrated Approach Source: SAP Document Type: White Paper Description: It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every
6/26/2009 11:27:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SEGMENTATION RFP: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

CUSTOMER SEGMENTATION RFP: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How
8/3/2009 3:22:00 PM

Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

CUSTOMER SEGMENTATION RFP: of Social Networks to Customer Relationship Management Applying the Power of Social Networks to Customer Relationship Management Wayne Thompson - September 19, 2007 Read Comments The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks,
9/19/2007

Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

CUSTOMER SEGMENTATION RFP: Customer Experience Management: The Value of Moments of Truth Customer Experience Management: The Value of Moments of Truth Source: RightNow Technologies Document Type: White Paper Description: Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management
7/26/2006 3:38:00 PM

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

CUSTOMER SEGMENTATION RFP: MAPICS: Will Customer Satisfaction be Enough? MAPICS: Will Customer Satisfaction be Enough? P.J. Jakovljevic - September 1, 1999 Read Comments Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software
9/1/1999

Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

CUSTOMER SEGMENTATION RFP: as a Service beyond Customer Relationship Management and Sales Software as a Service beyond Customer Relationship Management and Sales P.J. Jakovljevic - March 17, 2006 Read Comments Introduction Despite the fact that this seems to be the focus of Microsoft s, SAP s, and even Salesforce.com s software as a service (SaaS) initiatives, surveys conducted by renowned analyst houses suggest that the more widespread use of technology accessible services through a Web browser is not necessarily centered on
3/17/2006

Time to Value and ROI from BI: The QlikView Customer Experience
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

CUSTOMER SEGMENTATION RFP: from BI: The QlikView Customer Experience Time to Value and ROI from BI: The QlikView Customer Experience Source: QlikTech Document Type: White Paper Description: The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC
6/2/2010 3:47:00 PM

Best-in-class Marketers Drive Enhanced Customer Loyalty
As companies try to escape the effects of the 2009 recession, a barrier to business growth is maintaining profitable long-term relationships with customers. This Aberdeen Analyst Insight explores how top-performing companies are capturing, integrating, managing, measuring, and acting on customer data throughout the customer life cycle in order to maximize customer loyalty and achieve best-in-class bottom-line results.

CUSTOMER SEGMENTATION RFP: Best-in-class Marketers Drive Enhanced Customer Loyalty Best-in-class Marketers Drive Enhanced Customer Loyalty Source: SAP Document Type: White Paper Description: As companies try to escape the effects of the 2009 recession, a barrier to business growth is maintaining profitable long-term relationships with customers. This Aberdeen Analyst Insight explores how top-performing companies are capturing, integrating, managing, measuring, and acting on customer data throughout the customer life cycle in order
9/1/2010 3:11:00 PM

Enhancing the Agility of Customer Information Systems in Utilities
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business, very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more closely. Learn about the perspectives on strategic CIS assessment frameworks and how a structured solution can help you improve the agility of CIS without a huge investment.

CUSTOMER SEGMENTATION RFP: Enhancing the Agility of Customer Information Systems in Utilities Enhancing the Agility of Customer Information Systems in Utilities Source: Infosys Technologies Document Type: White Paper Description: Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business, very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more closely. Learn about the perspectives on strategic CIS
12/18/2007 9:03:00 AM


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