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Documents related to » customer service awards


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE AWARDS: service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method |
5/16/2005 12:00:00 AM

IFS Wins in Field Service Management » The TEC Blog
charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity? * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 3 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital

CUSTOMER SERVICE AWARDS: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SERVICE AWARDS: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER SERVICE AWARDS: Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation The Importance of Data Representation: Best Practices in Creating a Usable Report Better Business Outcomes with Business Analytics Fostering Employee Engagement in Your Organization Recession? Steal Market
8/3/2009 3:20:00 PM

Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog
more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required manual intervention. Share This   Read More     --> Trackback Address     Tags: ERP , field service , fsm , IFS , ifs applications , ifs metrix service management , industry watch , Mobile * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam

CUSTOMER SERVICE AWARDS: ERP, field service, fsm, IFS, ifs applications, ifs metrix service management, industry watch, Mobile, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-03-2013

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

CUSTOMER SERVICE AWARDS: agnostic solutions to its customers, even at the cost of not providing full IBM solutions. To choose among these service providers is a matter of culture, price and looking closely at your business requirements. For example, Deloitte s name as a partner for a new e-business may be what you need to get more VC financing - i.e., its reputation precedes it. Making these kinds of decisions, therefore, can hinge often on a single criterion. It may be behooving to you to convince your VC there is a better way!
8/10/2000

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

CUSTOMER SERVICE AWARDS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/14/2006 4:37:00 AM

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

CUSTOMER SERVICE AWARDS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/30/2006 5:26:00 PM

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

CUSTOMER SERVICE AWARDS: as a gauge of customer satisfaction of their service operation, but then pay their salesmen commission for delivering on this service performance. This sets a dangerous precedent by effectively paying the sales department for the efforts of the service delivery department. A CRM solution, if properly used, will deliver the necessary visibility of the situation, and provide clarity on the value of the service operation to customers and should enable real cost savings to be made. If this proves to be so, it
7/10/2003

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
This helps to maximize  customer service . While not easy to solve, the idea of the perfect order , or getting the right product to the right place in the right quantity at the right time, has been enabled by many  supply chain management (SCM)  solution providers. Technology, and particularly smart software that uses appropriate algorithms to make efficient decisions, is used in the background to help manage this difficult challenge. Many articles at TEC (and elsewhere) have focused on those

CUSTOMER SERVICE AWARDS: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

HP Announces Customer Engagement as a Service » The TEC Blog
HP Announces Customer Engagement as a Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMER SERVICE AWARDS: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013


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