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Benchmarking ERP in SMB
Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price performance of ERP and the underlying infrastructure supporting it have improved steadily and significantly over the past two decades. In fact, solutions that were once beyond the reach of these small companies are now well within their grasp.

customer service benchmarking  the need to improve customer service as a key driver as well. Figure 2: Business Drivers Impacting ERP Strategies Easier connection with external partners Requirements to improve customer service Standardization and acceleration of mfg processes Pressure to reduce operating costs Streamline order fulfillment processes Organic revenue growth Linking of global operations Small companies today are not immune from the impact of globalization and a growing number (26%) are looking towards ERP as the vehicle Read More...

Benchmarking: How Am I Really Performing?
Benchmarking, as defined by the dictionary, is "a standard against which something can be measured or assessed." But what is benchmarking? What does it do? Why should I do it? What do I benchmark? And how can it help me?

customer service benchmarking  help us improve our customer service and our sales. We have an obligation to do as well as we can, so that the store does not just survive but thrives. What Do I Benchmark? So what benchmark measures should we consider? As we said, there are hundreds of choices available, but in reality there are only a handful that can make a real change in our business. Another thing to remember is that benchmarks are often not absolute numbers. For example, imagine if we told you that a good sales benchmark is Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service benchmarking


Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

customer service benchmarking   service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method | Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

customer service benchmarking  Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report Practical Guide to ERP for Recipe/Formula-based Manufacturers Making a Smart Choice: Getting the Most out of HR Software Read More...
TigerStop LLC: A Maximizer Customer Success Story
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered its field sales team with a system it can access while on the road.

customer service benchmarking  TigerStop LLC: A Maximizer Customer Success Story TigerStop LLC: A Maximizer Customer Success Story Source: Maximizer Software Document Type: Case Study Description: As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

customer service benchmarking  Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management Related Industries:   Industry Independent Related Keywords:   field service,   filed service management,   FSM software,   Best-in-Class,   best-in-class service,   best-in-class field service,   ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Read More...
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

customer service benchmarking  Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Source: Microsoft Document Type: Web Cast Description: Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Momentum Webcast: Customer Relationship Management: Secrets to CRM Success style= border-width:0px; />   comments powered by Disqus Source: Microsoft Learn more about Microsoft Readers who downloaded this web cast also read Read More...
Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
Discussing Enterprise Software and Selection

customer service benchmarking  part of a broader customer relationship management (CRM ) suite or an even broader enterprise resource planning (ERP ) suite. Following up on these PRM acquisitions and some internal development of the quote-to-order (Q2O ), content management , and master data management (MDM )/ product information management (PIM ) capabilities, Click Commerce eventually rounded out its Channel Management division sometime in 2005 .   But then, still somewhat puzzling to many, the company decided to aggressively Read More...
Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

customer service benchmarking  most importantly, improve the customer experience. Field Service Mobility: Warranty Management style= border-width:0px; />   comments powered by Disqus Related Topics:   Consulting and Services,   IT Monitoring and Management Related Keywords:   Field Service Mobility Warranty Mobile service Source: Tavant Technologies Learn more about Tavant Technologies Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Better Business Outcomes with Read More...
Choosing the Right Service Provider through TEC Accreditation
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation and support services delivered by value-added resellers (VARs), channel partners, implementers, vendors, and consultants. With the end user in mind, we established an in-depth questionnaire that captures the customer’s level of satisfaction

customer service benchmarking   Through a series of customer reference checks, we examine these areas for service providers that participate in TEC’s Accreditation Program. We then write a concise report highlighting the strengths and weaknesses of the provider’s services for a particular software type, industry, or business area. Quality of Service—Why Is It So Important? Software selection is often a cumbersome, time-consuming, and costly process. With all the time, effort, and resources that IT decision makers pour into a Read More...
Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

customer service benchmarking  are relatively stable; the customer can budget using a formula while the vendor receives a big chunk of license revenue up front and a steady flow of annual maintenance revenue (usually 15 to 20 percent) thereafter. It is a steady, profitable model that customers and investors both understand, and habits are difficult to break. Another downside of a hosted model is the long-term cost of leasing the service for the customer. One of the primary benefits of hosting is the initial negation of up-front Read More...

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