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Featured Documents related to » customer service description


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer service description


IFS Wins in Field Service Management » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

CUSTOMER SERVICE DESCRIPTION:
7/10/2003

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

CUSTOMER SERVICE DESCRIPTION: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Eurocopter Expands Use of PTC’s Portfolio to Accelerate Service Strategy » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: eads, eurocopter, industry watch, plm, PTC, SCM, service lifecycle management, servigistics, slm, spare parts planning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-01-2013

Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

CUSTOMER SERVICE DESCRIPTION: After-sales service, after-sales profit margins, spare parts management, enterprise service management, service parts, service parts cost, service parts pricing model, supply chain management, SCM, manufacturing industry, revenue enhancement, parts optimization, inventory cost reduction.
8/15/2006

Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness.

CUSTOMER SERVICE DESCRIPTION: supply chain management, SCM, enterprise asset management, EAM, replacement parts, original equipment manufacturers, OEM, maintenance repair and overhaul, MRO, service, aftermarket, inventory management, service and replacement parts delivery management, supply chain execution, SCE, safety stock, collaborative planning, forecasting and replenishment, CPFR.
8/1/2005

Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

CUSTOMER SERVICE DESCRIPTION: lean manufacturing, supply chain management, SCM, service level agreement, SLA, SLA negotiation, supply chain, compliance, safety regulations, technical support, training, outsourcing, service and support, implementation, implementation team.
9/1/2008

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

The Magic Behind Planning and Executing (Optimal) Service Supply Chains – Part 3 » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: aftermarket, call center, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2010

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog


CUSTOMER SERVICE DESCRIPTION: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

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