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Documents related to » customer service description


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SERVICE DESCRIPTION: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

CUSTOMER SERVICE DESCRIPTION: A User Centric WorkWise Customer Conference A User Centric WorkWise Customer Conference Olin Thompson - June 5, 2003 Read Comments The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides
6/5/2003

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

CUSTOMER SERVICE DESCRIPTION: as a gauge of customer satisfaction of their service operation, but then pay their salesmen commission for delivering on this service performance. This sets a dangerous precedent by effectively paying the sales department for the efforts of the service delivery department. A CRM solution, if properly used, will deliver the necessary visibility of the situation, and provide clarity on the value of the service operation to customers and should enable real cost savings to be made. If this proves to be so, it
7/10/2003

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

CUSTOMER SERVICE DESCRIPTION: takes to ensure true customer satisfaction. No matter where or when the product was purchased, issues are resolved with a smile. The ambiance, the piano player and the wonderful consumer experience more than compensate for a potentially higher price than at the alternative low price leaders . Service industries have also embraced that philosophy—Ritz Carlton personnel treat each guest like a celebrity—hospitality takes on a new meaning. Supermarkets are recognizing the value of customer loyalty progr
11/2/2004

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

CUSTOMER SERVICE DESCRIPTION: primary mechanism for new customer growth. To overcome the loss of new license revenue, most independent software vendors (ISV) have chosen to charge excessive fees for maintenance, upgrades, additional users, as well as equipment changes and transfers (see What Does Vendor Consolidation Mean to the End User? ). Hosted software as a service (SaaS) approaches, as lead by Salesforce.com and other similar vendors, appear to be another option. They offer user companies a pay per user/per month or per site/per
12/22/2005

Supply Chain Management Vendor Finds Balance for Service Supply Chains
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite applications will create business process solutions that follow the current trend toward integrated suites of best-of-breed applications.

CUSTOMER SERVICE DESCRIPTION: at the level of customer service. Manufacturers have traditionally leaned towards best-of-breed functionality. However, until recently, the lack of acceptance of best-of-breed applications has been a key barrier to technology integration. Applications and integration technologies such as SOA are now evolving so that companies can obtain the best overall solution to their business problems. Summary Recently announced revenues of $58.7 million (USD) for fiscal year 2005 represented an increase of 128
5/8/2006

6 Easy Steps to Finding the Right Business VoIP Service
Here's a handy guide to help you find the system that's right for your company.

CUSTOMER SERVICE DESCRIPTION: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
3/10/2011 12:00:00 PM

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
problem to a non-technical customer service representative (CSR). Previously, our customer devoted hours of training to help CSRs understand plumbing and electrical scenarios so they could capture relevant information for the tech. However, if the reported problem differed from the actual problem, the company had to dispatch a different tech with the correct certifications, equipment, or parts needed to make the fix. By deploying VServiceManagement, the company’s CSRs are now able to capture the right

CUSTOMER SERVICE DESCRIPTION: All About Field Service, CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

AT&T PocketNet Service Goes Wireless With Novell GroupWise
Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has over 50,000,000 client seats, and Novell GroupWise has over 20,000,000 client seats, giving AT&T PocketNet service a potential target market of 70,000,000 users.

CUSTOMER SERVICE DESCRIPTION: PocketNet service for business customers. GroupWise, Novell s premier knowledge platform and a key component in the new DENIM(SM) Net Portal Services strategy, will now deliver a wide array of Net services software, including messaging, calendaring and workflow, through AT&T PocketNet service - giving GroupWise business customers easy access to relevant information anytime and anywhere. GroupWise wireless access will be demonstrated this week at Novell s BrainShare user conference. (Source: Novell)
4/13/2000

Oracle introduces Enterprise Healthcare Analytics Cloud Service » The TEC Blog
Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE DESCRIPTION: analytics, Cloud, health, healthcare, industry watch, Oracle, Oracle Enterprise Healthcare analytics, oracle health sciences, SaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-03-2013

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

CUSTOMER SERVICE DESCRIPTION: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009
6/21/2009


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