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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

customer service direct tv  with inexperienced or unhelpful customer service representatives. While consumers clearly identified short hold times and friendly staff as key determinants of good customer service, more than 64 percent felt that their providers only improved customer service when faced with the threat of either the loss of business or increased competitive pressure. Quite simply, when offered an ample choice of providers and services, consumers today feel the easiest and best way to express dissatisfaction is to take Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service direct tv


TradeStone Software STARS 2013: Retail Rocks! Part 1
While I have repeatedly met with TradeStone Software’s top executives at the company’s head office in Gloucester, Massachusetts (and elsewhere, such as at the

customer service direct tv  me as phony, neither customer praise nor criticism (and some customers candidly asked for some improvements and enhancements). Dressed up as Janis Joplin (the conference theme was rock ’n’ roll —presenters started their talk by naming their favorite band or performer and the very first concert they attended), the company’s founder and CEO, Sue Welch, opened the multiday event with a brief keynote speech entitled “One Platform to Support the Tribe” (with a nod to Seth Godin’s bestselling Read More
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

customer service direct tv  effective operation with the customer learning application. Deploy – The iContent service automatically deploys content metadata required by the learning application to the customer learning management system (LMS) database, via Plateau's unique Asset Synchronization service. This ensures all content is in the correct catalog for users to easily find and consume. Entitlement – The entitlement layer provides the content security necessary in a CaaS model. Content is launched seamlessly by the end user Read More
The Collaboration Advantage: Customer-focused Partnerships in a Global Market
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60

customer service direct tv  next five years, enhanced customer centricity ranked highest, at 41%, followed by product and service differentiation (35%) and improved speed to market (34%). Again, the thinking is on the right track, but there is much work to be done before companies can reap the benefits of a truly integrated business network. Companies of all sizes around the world looking to re-engineer their relationships with suppliers, customers, alliance groups, competitors and other third-party stakeholders should consider Read More
One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

customer service direct tv  own unique attributes for customer management, field service execution, decision support, and/or parts management. These products integrate with existing enterprise systems, often competing with the incumbent ERP vendor for these value-added services services (as mentioned above, ClickSoftware's strategy mostly avoids such competition, making it easier to work with the ERP vendor as a partner rather than compete with it). Finally, niche functionality vendors usually partner with the previously mentioned Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

customer service direct tv  relationships that can drive customer loyalty. Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

customer service direct tv  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

customer service direct tv  management (SLM) realm incorporates customer demand forecasting, long- and short-term service capacity planning, shift planning, real-time scheduling, and mobility and location-based services (LBS), as well as ongoing communication with the consumer on the expected arrival time of the service resource. Its Service Optimization Suite of products logically comprises multiple modules to cover all those bases (i.e., ClickSchedule, ClickMobile , ClickPlan , ClickLocate , etc.), and these products can be Read More
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

customer service direct tv  work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer service direct tv  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

customer service direct tv  the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

customer service direct tv  on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

customer service direct tv  data and provide automated customer service information to keep their customers happy. By using technology that ties in with their customers’ business operations, small manufacturers can lock in key relationships. Without a common way to share data across the enterprise and with their partners, small manufacturers are incurring costs to maintain redundant internal systems and participate in electronic data exchange networks. Figure 1. Summarizing the SOA Development Process To define SOA, it is useful Read More
Net Direct
Net Direct Inc. was founded in 1995 to provide open source solutions to small, medium, and large businesses. Net Direct's focus is to help its customers

customer service direct tv  is to help its customers enhance business performance through best-in-class systems, networking, and software technologies. The company is an IBM business partner. Net Direct services cover a range of operating systems, Internet and networking technologies, custom software development, and technology audits. Net Direct is headquartered in Ontario, Canada. Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

customer service direct tv  business value that the customer or user derives from the use of the software service. Hosted applications can be purchased on a rental basis. This means that instead of buying a software license, customers pay a subscription price per user per month (or year), or per number of transactions in certain software categories. ASPs that have reinvented themselves as SaaS providers have done so by first focusing on one or two core areas, such as sales force automation (SFA), e-mail management, e-commerce Read More

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