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Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

customer service et support  a companion to Clientele Customer Support 8.0, provides customers access to account information via the Web to access a wide variety of account information including call logs, service agreements, and account balances at any time of day. Used as an additional channel for customer support, the Self-Service Portal could provide a benefit of ensuring customers are getting the information they need, when they need it. The Customer Self-Service Portal is also built on a .NET based portal framework that is Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer service et support


Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised

customer service et support  & marketing automation, and customer service activities) should react positively to this news. They should evaluate the above CRM functional enhancements as a way to add value to their existing applications although bearing in mind that other vendors currently offer mature and strong products as well. These companies should consider adding the announced functionality to their requirements list, as to secure value in terms of both cost savings and increased efficiency. However, enterprises that have Read More...
Dell to Factory-Install Red Hat Linux on Servers
Red Hat, Inc., and Dell Computer Corporation today extended their strategic alliance, with Dell committing to factory-install Red Hat Linux on all future and

customer service et support  each server to exact customer specifications, which can save companies time and money and ultimately speed the installation and deployment of systems once they reach the customer location. Dell continues to offer factory installation of Red Hat Linux across selected configurations of its workstations and desktop PCs. Market Impact This is another big boost for Red Hat. Until this announcement, Dell would only factory-install Windows NT on its servers, other OSes would have to be done through the DellPlus Read More...
Scala Shows Far More Than A Bit Of A Backbone Part 3: Challenges and User Recommendations
Although the value proposition offered by Scala should bode well to creating increased demand and acceptance of the Scala offering in the global SME market

customer service et support  to Service Management and Customer Information Management, without any Sales Force Automation capability), supply chain planning & execution (SCP&E) and product lifecycle management (PLM) functional enhancements to round out a complete collaborative extended-ERP suite, readily available by many of its peers (see Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion and Epicor Claims The Forefront Of CRM.NET-ification and SalesLogix and ACT! Officially Branded As Best Software ) let alone the likes of Read More...
Dell's 8-CPU Intel Servers Increasing Its Enterprise Focus
Dell began shipping its eight-CPU Intel server, the PowerEdge 8450, in late September. This comes on the heels of Compaq's shipment of its ProLiant 8000 and

customer service et support  IBM Global Services for customer service and support, as well as the recent contract where the PowerEdge servers will run Sun's Solaris operating system. Although the eight-way servers (in general) are now the most powerful Intel servers available, this position is expected to last only until Merced/McKinley arrive 12 months from now for Merced (80% probability), two years for McKinley (60% probability). Since McKinley, not Merced, is expected to provide the performance leap, this should give the current Read More...
Industry Support in WCM
If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard.Here

customer service et support   Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

customer service et support  service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

customer service et support  technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating

customer service et support  a significant number of customer contracts. Rimini Street continues to, for the time being, aggressively (albeit on as required bases) hire Siebel, JD Edwards, and PeopleSoft support and engineering specialists. In addition to the above mentioned contractual items, today, all support programs for the three product lines feature the other items, most of which are not available within the original vendors' standard S&M contracts, such as named, US-based primary support engineers (who research and Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

customer service et support  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

customer service et support  the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

customer service et support  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

customer service et support  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

customer service et support  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...

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