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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

customer service et support  IT support,IT support costs,IT help desk,SAP white paper,software support,training,employee training,application support,application support costs Read More...

SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

customer service et support  the possibility for predictive customer support that SAP may be able to provide in the future. SAP Support Offerings SAP’s support offerings have grown and evolved over the years along with the company’s product offerings. In the ‘90s, SAP’s R/3 support started out with remote connection and online service support. In the decade that followed SAP introduced Active Global Support, SAP Enterprise Support, and the SAP Solution Manager. As we move beyond 2010, SAP is moving beyond reactive customer Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service et support


Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

customer service et support   and the level of customer satisfaction is higher. To provide a combination of third party S&M with outsourcing, USi ( http://www.usi.com ), an AT&T company and a leading application service provider (ASP), and Rimini Street announced an alliance in December 2006 to provide USi clients with a single-source option for hosted PeopleSoft applications as well as S&M. This new alliance agreement allows Rimini Street support for USi clients to be added by request to USi client service agreements. The offering Read More...
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

customer service et support  Level , responding to customer demand for Oracle to take on more support responsibilities for the broader ecosystem of Oracle-based information technology (IT) systems, and leveraging its Oracle Support organization, the vendor announced mid-2006 that in coordination with its partner, SYSTIME , it will provide S&M for SAP R/3 applications by extending its One Stop Support for ISVs program to include partners that provide R/3 support services. The rationale thereof is that many SAP R/3 customers, faced Read More...
Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Two: Fujitsu's Support of Glovia
As a result of its commitment and investment in Glovia as a strategic catalyst for Fujitsu's global growth and a vanguard to globalize Fujitsu's software and

customer service et support  Glovia to improve its customers' ability to collaborate with trading partners and reduce supply chain costs while enabling Fujitsu Software Corporation to further penetrate the manufacturing industry. Fujitsu Software Corporation, based in San Jose, California, is also a wholly owned subsidiary of Fujitsu, and delivers one of the world's broadest lines of application infrastructure software products, including the Interstage Suite and NetCOBOL . Glovia is indisputably past its few restructurings and Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

customer service et support  Customer Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it Read More...
SAP Institutes Control Center Approach for Premium Implementations and Operations
A common myth in the enterprise applications space is that ongoing support and maintenance are only about “keeping the lights on.” Rather, support and

customer service et support   both located at the customer site, and the mission control center (MCC), located remotely at an SAP facility. Each is designed to complement the other and provide high-level support through the life cycle of an SAP solution. The ICC and OCC are connected in real-time to dedicated remote MCC locations to help ensure best practices are being used for the implementation and that ongoing operations are supported. The MCC locations are managed by experts from support, development, and product management. The Read More...
True Digital Dashboards and Support Strategic Effectiveness
Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They

customer service et support   Read More...
SAP and VMWare Expand Collaboration to Bring Support for vSphere in HANA
SAP and VMWare will now offer another deployment architecture for SAP HANA. During the SAPPHIRE NOW conference in Madrid, SAP announced the upcoming

customer service et support  found in the SAP customer datacenter. Now users can deploy SAP HANA's instances on demand over vSphere, enabling SAP to expand HANA's availability over a wider number of platforms. Parag Patel, vice president, Global Strategic Alliances, VMware, provided the following comments at the conference: The software defined datacenter, delivered by the VMware vCloud Suite, can empower organizations to achieve greater agility and flexibility while simplifying their IT operations. SAP support for VMware vSphere Read More...
SAP Support of the Health Care Supply Chain’s Ongoing Effort to Ensure Patient Safety and Drive Busi
Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care

customer service et support  of inventory reduction and customer service improvement. Supply chain theory has identified the bullwhip effect as the amplified peaks and valleys in inventory that result due to time lags and visibility gaps in the supply chain. Extended visibility from EPCIS observations will enable forecasts and replenishments to be more accurate and timely. 6- Eric Newmark, IDC, Revenue Leakage: Plugging The Holes In The Pharmaceutical Channel, 2006. 3-5% duplicate chargebacks, 15% reverse chargebacks not captured Read More...

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