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Documents related to » customer service forms


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER SERVICE FORMS: Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation The Importance of Data Representation: Best Practices in Creating a Usable Report Better Business Outcomes with Business Analytics Fostering Employee Engagement in Your Organization Recession? Steal Market Share
8/3/2009 3:20:00 PM

A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

CUSTOMER SERVICE FORMS: A User Centric WorkWise Customer Conference A User Centric WorkWise Customer Conference Olin Thompson - June 5, 2003 Read Comments The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides
6/5/2003

IFS Wins in Field Service Management » The TEC Blog
charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity? * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 3 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital

CUSTOMER SERVICE FORMS: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

CUSTOMER SERVICE FORMS: takes to ensure true customer satisfaction. No matter where or when the product was purchased, issues are resolved with a smile. The ambiance, the piano player and the wonderful consumer experience more than compensate for a potentially higher price than at the alternative low price leaders . Service industries have also embraced that philosophy—Ritz Carlton personnel treat each guest like a celebrity—hospitality takes on a new meaning. Supermarkets are recognizing the value of customer loyalty progr
11/2/2004

Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

CUSTOMER SERVICE FORMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/25/2012 11:00:00 AM

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

CUSTOMER SERVICE FORMS: agnostic solutions to its customers, even at the cost of not providing full IBM solutions. To choose among these service providers is a matter of culture, price and looking closely at your business requirements. For example, Deloitte s name as a partner for a new e-business may be what you need to get more VC financing - i.e., its reputation precedes it. Making these kinds of decisions, therefore, can hinge often on a single criterion. It may be behooving to you to convince your VC there is a better way!
8/10/2000

Service Parts Planning for Maintenance Management » The TEC Blog
Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE FORMS: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Management (SEM) platform combines the realms of

CUSTOMER SERVICE FORMS: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

CUSTOMER SERVICE FORMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/14/2006 4:37:00 AM

Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you're looking for open source help, know what questions to ask to ensure you're getting what you need.

CUSTOMER SERVICE FORMS: of helping it understand customer requirements; if the product is an important part of the user s IT infrastructure, it may be worthwhile investing some budget in the hopes of getting the product improved in ways that are helpful. However, all of these reasons make sense only if the vendor or service provider is a good partner. Before entering into a commercial relationship, what are the things you should look for to determine whether it makes sense? First let s discuss what you need from an open source
6/21/2005

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

CUSTOMER SERVICE FORMS: Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Profit Optimization Related Industries:   Industry Independent Related Keywords:   field service management,   FSM software,   field service culture,   field service company executives,   field service revenue goals,   field service business success,   ServiceMax Source: ServiceMax Learn more about ServiceMax Readers who downloaded this white paper also read these popular documents! Sales
6/11/2013 4:52:00 PM


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