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TEC's Mid-market ERP-Distribution Buyer’s Guide
Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices

customer service gifts  reduced burden on its customer service center by developing a frontend customer service and POS interface to provide staff with access to all mission critical information from one screen. With Epicor for Distribution, we are able to provide a high level of order detail and tracking which has significantly reduced the number of calls from customers and suppliers on order status, said Kremer. This translates to a significant cost savings as well as contributing to our overall efficiency. According to Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service gifts


Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the

customer service gifts  track sales and access customer information on a global basis. Companies of all sizes are quickly realizing the opportunity of leveraging enterprise-strength applications without implementation and hardware costs, said Mark Barrenechea, senior vice president, Oracle CRM products division. With OracleSalesOnline.com, we are making it easy for companies to begin the transformation to e-business, by giving them quick and easy access to key components of Oracle E-Business Suite 11i. Businesses get instant Read More...
New Possibilities In Retail Technologies for Small to Mid-Size Retailers: Leveraging Total Retail Solutions Based on Collective Retail Intelligence
Most retailers can no longer compete on price alone; however, integrated retail solutions built on Microsoft SQL, and OPOS and ART Data Model standards offer a

customer service gifts  featureladen products. Kiosks further customer service when a salesperson isn't available, and also give customers the choice to get their information without sales staff if that's their preference. Customers can use the touch screen on a kiosk to be prompted through some questions on what they're looking for, and the kiosk will suggest instock products that most closely meet their needs. Their searches and comments can be collected, possibly indicating an interest in products that the store doesn't curre Read More...
It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it

customer service gifts  One Time Report a customer buys a package of task evaluations. The minimum, five, costs $3500 and would typically be used to evaluate two or three different ways of performing some task - such as buying one item or two, or having a different shipping and billing address - and a few comparisons of competing sites. The next level is a Subscription. Starting at $11,000 a subscription provides regular tracking of key tasks for the site over a year. Finally, the Full Service program, starting at $30,000, aug Read More...
Quantum Retail: Challenging the
Every year-ending holiday season reminds us of the importance of consumer spending and the retail sector for the United States (US) and global economies

customer service gifts  of psychology (i.e., “Will customer A come in on Day X for product Z?”) rather than sociology (i.e., the likelihood of a general customer to come in for that product). Dealing With a Panoply of (Largely Static and Isolated) Systems Therefore, retailers need new models and thinking as better answers for their merchandize assortments, item allocations, and store labor in order to handle tricky factors such as seasonality, lifecycle phases of their products, weather, promotions, commodity price changes, Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

customer service gifts  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

customer service gifts  service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

customer service gifts  relationships that can drive customer loyalty. Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

customer service gifts  Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer service gifts  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

customer service gifts  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer service gifts  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer service gifts  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer service gifts  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

customer service gifts  names, see Comparing On-demand Customer Relationship Management Service Alternatives ) generally offer good solutions for standard business operations. However, by using multi-tenant architecture, which requires volumes of customers on a single instance of the database, they sometimes cannot give companies the kinds of differentiators they need to increase sales and profits or to gain market share. These differentiators follow the 80:20 rule , where 80 percent of any company is similar to its Read More...

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