> search far

Featured Documents related to »  customer service job description

IFS Wins in Field Service Management
While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

customer service job description  charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity? * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 7 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital Read More...

It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a "services" company as opposed

customer service job description   Nonetheless, MCA’s very first customer (I suspect it is Cisco) still successfully uses MCA SPO to manage a multi-billion dollar service parts inventory base, with 250,000 active parts across over a thousand service parts locations over several echelons. Moreover, in some industries like aerospace & defense (A&D), stockouts are often prohibitively costly (i.e., planes are grounded due to missing critical parts), while, on the other hand, a mission-critical spare part can cost an arm-and-a-leg. There, Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
Don't have a TEC account? Register here.

Documents related to » customer service job description

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

customer service job description  takes to ensure true customer satisfaction. No matter where or when the product was purchased, issues are resolved with a smile. The ambiance, the piano player and the wonderful consumer experience more than compensate for a potentially higher price than at the alternative low price leaders . Service industries have also embraced that philosophy—Ritz Carlton personnel treat each guest like a celebrity—hospitality takes on a new meaning. Supermarkets are recognizing the value of customer loyalty progr Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

customer service job description  names, see Comparing On-demand Customer Relationship Management Service Alternatives ) generally offer good solutions for standard business operations. However, by using multi-tenant architecture, which requires volumes of customers on a single instance of the database, they sometimes cannot give companies the kinds of differentiators they need to increase sales and profits or to gain market share. These differentiators follow the 80:20 rule , where 80 percent of any company is similar to its Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

customer service job description  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
ServiceMax Field Service Management Is Now a TEC Certified Solution
ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers.<!--more--> Within the next few weeks, the ServiceMax Certification

customer service job description  important when creating a customer invoice. When requesting a part, the technician is able to search the nearest location by using the ‘find stock’ feature. From a mobility perspective, ServiceMax has been focused on delivering its solution in HTML5 to ensure that the product can support all mobile devices. New mobile features include: returns and reverse logistics, enhanced contract management, pro-forma invoicing triggered by the technician, and advanced optimization capabilities. The screenshot Read More...
Spencer Technologies Selects IFS Metrix Service Management
Adding to its ongoing array of wins in the realm of filed service management (FSM), IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service

customer service job description  more responsive to emerging customer needs. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required manual intervention. Share This   Read More     --> Trackback Address     Tags: ERP , field service , fsm , IFS , ifs applications , ifs metrix service management , industry watch , Mobile * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service.<!--more--> New features are aimed at improving customer engagement as well as monitoring

customer service job description  Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Oracle Engagement Engine’s 70 built-in rule conditions Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax.<!--more--> Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology

customer service job description  volumes of data including customer history, service technician schedules, truck or technician geolocation, product entitlements, licensing agreements, technician skill sets, truck or warehouse inventory, and internal product knowledge. Unlike other field service solutions that only manage highly structured and transactional data, ServiceMax solves another big data problem by combining into a single application both structured and unstructured data, such as social feeds, Microsoft Office documents, PDF Read More...
PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look for an exhaustive report from the conference and on PTC’s Winchill PLM (product lifecycle management), Creo CAD (computer aided design), and MKS Integrity application lifecycle management (ALM)/system engineering strategies. Most recently

customer service job description  network partners optimize the customer experience by ensuring service is systemically planned, delivered, and analyzed to continually improve performance and maximize customer value. Yet, few manufacturers have either a coordinated strategy or the integrated technology suite needed to capture this new market opportunity – with many manufacturers realizing as little as 25 percent of the total service value in their products’ service lifecycle. Indeed, as a poignant example, some field service Read More...
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

customer service job description  proposition, like a large customer base or a unique vertical solution, it will become a collected company , owned by one of the Big Few, otherwise, it may face oblivion. If you are a publicly traded vendor and do not want to be acquired, think of some defensive moves that can prevent this fate. Consider going private (possibly through an infusion of private funding), repurchasing your outstanding shares to ensure majority voting power, maintaining only a necessary level of cash, resorting to the poison Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others