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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer service key performance indicators


Quote-to-order Solutions and Key Performance Indicators
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve competitive advantage. At the same

customer service key performance indicators  with pricing and with customer terms and service requirements, as well as be able to generate personalized documentation for prospects, dealers, and internal needs. It is important that the outputs from the configurator satisfy the needs of both buyers and suppliers. The buyer needs a quote or proposal for a correctly specified and priced product, whereas the supplier needs a specification that will allow the complete and accurate generation of sales and manufacturing orders within “back-office”

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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IFS To Be At Customers' (Web) Service


IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved cash flow has long been IFS’ mixed blessing conundrum. As the bigger vendors will intensify their mid-market aspirations, IFS continues to increase its marketshare worldwide, particularly in mid-market.

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Partner Performance Management


For many retailers, the transition to global sourcing and demand-driven inventory models creates both opportunities and challenges. Supply chains are becoming longer, with a smaller buffer for mistakes or delays. To continually improve, you need to gain visibility across your partner community. Find out how a partner performance management solution can help buyers and sellers work together to improve business processes.

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Sales Performance Management


A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market—and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers—and boost your profit margins.

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Better Performance Management for Service Companies


It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

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Setting Smarter Sales Performance Management Goals


Better sales performance management (SPM) capabilities that include advanced analytics and reporting allow organizations to gain real-time insight into sales operations, provide stakeholders with actionable steps, and increase revenues and profits. Read this IBM white paper to learn more.

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Performance Management-What the Mid-market Can Learn from Large Enterprises


Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management.

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Cezanne HR Performance Management


Performance transforms labor-intensive and fragmented performance management processes into a centralized and streamlined activity that delivers benefits for everyone. Make employee performance management simpler and more satisfying for everyone with this powerful online performance planning and appraisal module.

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